For the convenience of Kazakhstanis, the number of access points for booking queues at PSC has been increased. Now service recipients can book a queue in the PSC not only on the egov portal.kz and via the contact center 1414, but also using the telegram bot eGovKzBot2. 0.
The main conditions for this are registration in the database of mobile citizens and the presence of the telegram app in the phone of the service recipient. By the way, you can register in the database of mobile citizens using a virtual assistant on the e-government portal egov.kz.
So, in order to book a queue at a PSC, the user must select "Booking a queue at a PSC"in the menu. The system will offer you to select the region, district, and PSC where it is more convenient for you to get public services, the purpose of the visit, and a convenient date and time.
As soon as all the steps are completed, the citizen will receive an sms with the service recipient's IIN, date, time, and address of the selected PSC. This sms message will be a confirmation of the queue reservation when visiting the PSC.
It is worth noting that currently 28 types of public services and services are available through the eGovKzBot2.0 telegram bot. The most popular of them are calling a doctor at home, checking fines, certificates from medical institutions, certificates of pension contributions, etc.
Recall that in the context of the coronavirus pandemic and in order to avoid the accumulation of citizens, PSC provide only "paper" public services that are not available on the portal egov.kz, and only by pre-booking.
Additionally, we inform you that the online booking service is available on the egov portal.the kz is valid only for those regions where PSCs have resumed their activities.