The main tasks of the department for monitoring the quality of public services and control are: ensuring the improvement of the quality of public services; ensuring the awareness of consumers of public services about the procedure for the provision of public services; consideration of complaints and appeals of consumers of public services; conducting internal control over the quality of public services within the competence of the state (local) executive body; provision of relevant information to non-governmental structures conducting public monitoring in accordance with the procedure established by law; ensuring interaction with non-governmental structures during public monitoring; ensuring optimization of the process of rendering public services in coordination with the authorized body in the field of informatization; ensuring automation of the process of rendering public services in accordance with the legislation of the Republic of Kazakhstan, in coordination with the authorized body in the field of informatization; development of proposals for amendments and/or additions to the Register of Public services provided to individuals and legal entities, in terms of public services within the competence of the state (local) executive body; provision of advisory assistance and development of recommendations to state bodies and other state institutions of the district, on the issue of public services; and the department provides materials and documents for inclusion in the report of the akim of the district to the population, as well as responsible for the execution of orders and compliance with the work regulations.