Transit traffic of cargoes and passengers through the territory of the Republic of Kazakhstan shall be carried out by: railway, air, road, marine and inland waterway transports by motor roads, highways and waterways, opened for interstate traffic in accordance with the current legislation of the Republic of Kazakhstan, international agreements and treaties (Article 14 of the Law of the Republic of Kazakhstan «On Transport in the Republic of Kazakhstan» dated September 21, 1994 No.156).
Passenger shall have the right to:
1) acquire travel document (ticket) for any train and any railcar until the station of destination named by him (her) opened for passenger operations on the routes of trains;
2) receive place in railcar of train according to acquired travel document (ticket);
3) carry one child on a gratuitous basis at the age up to seven years, if he (she) doesn’t take a separate place, or children at the age from seven to fifteen years with provision of separate places for them with paying for travel in amount of fifty percent.
Provision of such right upon carriage in passenger railcars of other states and in passenger railcars of the Republic of Kazakhstan through the territory of other states shall be carried out on conditions of international treaties of the Republic of Kazakhstan;
4) carry cabin luggage on a gratuitous basis with a weight no more than thirty five kilograms for one full or child travel document.
Cabin luggage exceeding this weight shall be subject to deliver in luggage railcar.
Passengers with disabilities and low-mobility groups of the population in addition have the right to take with themselves free of charge technical supportive (compensatory) means and special vehicles intended for personal use;
5) return travel document (ticket) to carrier and receive refund of passenger fare and luggage transportation from carrier (and sender – to receive payment for luggage transportation, cargo luggage) in the manner established by the rules of carriage;
6) extend the validity term of travel document (ticket) in the manner established by the rules of carriage;
7) make a stopover en route and extend the validity term of travel document (ticket) for no more than ten days in accordance with the procedure established by the rules of carriage;
8) go by passenger train being previous to the train on which travel document (ticket) is acquired, in existence of free places and introduction of amendments in travel document (ticket);
9) surrender luggage for carriage for established charge;
10) receive duplicate of previously acquired travel document (ticket) upon written request from carrier (booking office windows or passenger agencies) in case of its damage, loss in the manner established by the Rules of carriage of passengers, luggage, cargo, cargo luggage.
Duplicate on previously returned travel documents (tickets) shall not be issued.
1) represent document certifying identity upon acquiring travel document (ticket), upon entraining and upon verifying travel document (ticket) on route, with the exception of trains of suburban traffic;
2) have travel document (ticket) upon entraining and on route until the end of travel;
3) comply with public order, rules of using passenger railcars and objects intended for servicing the carriage of passengers, as well as handle carefully with property of carrier and comply with the rules of fire security as on route, so at the waiting places (Article 67 of the Law of the Republic of Kazakhstan «On Railway Transport» dated December 8, 2001 No. 266).
Pregnant women are accepted by the airline for transportation by air provided that the gestation period is up to 34 weeks with a single pregnancy, and with a multiple pregnancy – no more than 32 weeks, subject to a satisfactory state of health, which must be confirmed by a certificate from a medical organization about the period of pregnancy and health status provided to the airline after 22 weeks of pregnancy, which are calculated according to the expected delivery time.
Pregnant women whose gestation period exceeds 34 weeks with a single pregnancy, and with multiple pregnancies - no more than 32 weeks, provide the conclusion of the medical advisory commission approved by the order of the Acting Minister of Health of the Republic of Kazakhstan dated October 30, 2020 No. KR DSM-175/2020 «On approval of forms of accounting documentation in the field of healthcare» (registered in the Register of state registration of regulatory legal acts No. 21579), form No. 026/y on the state of their health (hereinafter - the conclusion of the medical advisory commission form No. 026 / u), which is allowed from the registration of a medical organization no earlier than 30 calendar days before the start of transportation.
The airline refuses to carry pregnant women, even with the conclusion of the Medical Consultative Commission Form 035-1/у, if the birth is expected in the next 7 calendar days (paragraphs 32-34 of the Order of the Minister for Investment and Development of the Republic of Kazakhstan «On Approval of the Rules of transportation of passengers, baggage and cargo by air transport» dated April 30, 2015 № 540).
Upon cancellation or delay of the flight due to the fault of air carrier or delay, cancellation of the flight due to late arrival of aerial vehicle, change of the route for transportation, the air carrier shall be obliged to organize the following services for passengers in the points of departure and intermediate points:
1) provision (in existence if any) of a room for mothers with children to a passenger with a child under the age of seven years;
2) two phone calls, as well on international communication lines, with the length of no more than five minutes or two messages via electronic mail upon waiting of flight departure more than two hours;
3) ensuring of cold drinks upon waiting of the flight departure more than two hours;
4) ensuring by hot meals upon waiting of the flight departure more than four house and as follows:
after every six hours – in day time;
after every eight hours – at night time;
5) accommodation in hotel, provided by air carrier, upon waiting of the flight departure more than eight hours – in day time and more than six hours – at night time;
6) delivery by transport, provided by air carrier from the airport to hotel and vice versa in the cases, when the hotel shall be provided without collection of additional payment.
Services, mentioned in this paragraph shall be provided to passengers without collection of additional payment.
At the choice of passenger, upon cancellation or delay of the flight due to the fault of air carrier for the term of more than ten hours, the air carrier shall be obliged to:
1) ensure transportation of a passenger by the nearest flight to the point of destination, stated in ticket with provision of services in accordance with paragraph 1 of this Article;
2) return full cost of the ticket to a passenger.
Carriers who committed violations of the requirements provided for in paragraphs 1 and 2 of this Article shall be liable in accordance with the Code of the Republic of Kazakhstan on administrative offenses (Article 86 of the Law of the Republic of Kazakhstan «On Use of Air Space of the Republic of Kazakhstan and Aviation Activity» dated July 15, 2010 № 339-IV).
The air carrier shall compensate for loss, deficiency and (or) damage (destruction) of registered luggage, cargo, unless he (she) proves that loss, deficiency or damage (destruction) of cargo or luggage occurred not due to his (her) fault, in the following amount for:
1) loss or deficiency of luggage, cargo, accepted to transportation without declared value – in amount, established by the airborne transportation agreement;
2) loss or deficiency of luggage, accepted to transportation with declared value – in amount of declared value;
3) damage of luggage, cargo – in amount of the sum on which the cost of luggage, cargo is reduced, and in case of impossibility of restoration of damaged cargo or luggage – in amount of its cost.
For loss, deficiency and (or) damage (destruction) of things being upon a passenger, the air carrier shall compensate for harm in amount of the sum, on which the cost of things is reduced, if a passenger proves that the harm is inflicted due to the fault of air carrier.
Responsibility of air carrier for loss, deficiency and (or) damage (destruction) of registered luggage, cargo, things being upon a passenger upon performance of international flights shall be determined in accordance with international treaties, ratified by the Republic of Kazakhstan.
If a loss, deficiency and (or) damage (destruction) of luggage, part of cargo or any subject included to them has an impact on the cost of luggage or cargo inscribed to the same luggage ticket or consignment, the total cost of all this luggage and (or) cargo shall be considered upon establishment of the amount for compensation.
Together with compensation of established harm, occasioned by loss, deficiency or damage (destruction) of cargo or luggage, the air carrier shall return the carriage charge, collected for carriage of lost, deficient, wasted or damaged cargo or luggage to a sender, if this charge is not included to the cost of cargo (Article 84 of the Law of the Republic of Kazakhstan «On Use of Air Space of the Republic of Kazakhstan and Aviation Activity» dated July 15, 2010 № 339-IV).
Carriers shall be accepted to transfers of passengers, luggage and freights having:
1)documents confirming their qualification and professional aptitude in accordance with the legislation of the Republic of Kazakhstan on automobile transport;
2) motor vehicles suitable for carrying out of the relevant type of transfers and satisfying requirements of technical regulations.
Drivers who have reached the age of twenty-one, having the right to drive vehicles of the subcategory “D1” and have worked as a driver for at least three years, including at least one year of driving experience in vehicles belonging to category “C”, are allowed to transport passengers by minibus.
Drivers who have reached the age of twenty-five and have a driver experience of at least five years, including at least three years of driving experience in vehicles of the D1 subcategory are allowed to transport passengers by buses with more than sixteen seats, in addition to the driver’s seat, and trolleybuses.
Transfer of freight, as well as luggage out of luggage space in auto buses shall be prohibited.
Use of motor cars of serial production having no less than four doors shall be accepted for carrying out of transfers of taxi.
Use for transfer of taxi of motor vehicles with special control as well as with full manual control, right-handedsteering control as well with quantity of side-doors less than four shall be prohibited (Article 7 of the Law of the Republic of Kazakhstan «On Automobile Transport» dated July 4, 2003 No. 476).
The sale of travel documents (tickets) for passenger trains is carried out using terminals of the automated passenger transportation management system (hereinafter - AMS) (automated method), electronic terminals, Internet resources, using manual technology through the dispatching terminal (hereinafter - DTM) (non-automated method), ticket printing machines (hereinafter - TPM) for suburban trains (paragraph 5 of the Order of the Minister of Transport and Communications of the Republic of Kazakhstan «On approval of the Rules for organizing the sale of travel documents (tickets) on railway transport in the Republic of Kazakhstan» dated September 23, 2013 No. 742).
Passengers with disabilities and low-mobility groups of the population may additionally carry a stretcher and a wheelchair for personal use free of charge as luggage.
The airline or its authorized agent, when transporting a disabled person in a wheelchair or a sick person on a stretcher, informs the airport in advance about the transportation of such a passenger for delivery from (on board) the aircraft.
In the case of transportation of passengers with disabilities, low-mobility groups of the population after carrying out the appropriate registration procedures, a representative of the airline (airport) accompanies them to (from) the aircraft.
Boarding of people with disabilities, low-mobility groups of the population the aircraft is carried out first of all before the announcement of the landing of the main part of passengers and disembarkation from the aircraft last (paragraphs 29,31,44 of the Order of the Minister for Investments and Development of the Republic of Kazakhstan "On Approval of the Rules of transportation of passengers, baggage and cargo by air transport" from April 30, 2015 № 540).
For access for people with disabilities to services in the sphere of railway transport at railway stations and railway the following have to be provided:
1) allocation of places with installation of special road signs for the parking of vehicles of disabled people;
2) adaptation of buildings, an entrance to buildings (an entrance to the building, ladders), ways of the movement in the building for handicapped groups of the population;
3) the equipment the information signaling devices and means of communication available to disabled people with visual impairment and (or) hearing, according to requirements of the legislation of the Republic of Kazakhstan;
4) presence of the person on duty for disabled a chair carriage for service of disabled people with violations of the musculoskeletal device and other handicapped groups of the population;
5) the equipment of public toilets cabins for the persons moving on for disabled a chair carriages;
6) establishment of specialized payphones for the persons moving on for disabled a chair carriages.
The train must include a carriage with lifting devices for boarding and disembarking persons traveling in wheelchairs, with specialized seats for persons traveling in wheelchairs (Article 17-2 of the Law of the Republic of Kazakhstan «On Railway Transport» dated December 8, 2001 No. 266).
For delay of departure of motor vehicle, carrying passenger, or lateness of such motor vehicle to point of destination (with exceptions of transfers in urban, suburban, intradistrict and rural links) due to the fault of a carrier, the latter shall pay a fine to passenger in amount of three percent from the cost of travel document (ticket) for every hour of delay, as well compensate for inflicted expenses unless he (she) proves that delay or lateness happened in consequence of insuperable force. By this, sum of a fine may not exceed the cost of the travel document (ticket) purchased by the passenger.
In case of refusal of a passenger from automobile transfer due to delay of departure, a carrier shall be obliged to refund carriage charge in full amount to the passenger, as well as compensate for expenses to the passenger incurred by him (her) due to such delay.
For expiration of deliver of luggage, a carrier shall pay a fine to a receiver of luggage in amount of ten percent of payment for automobile transfer of luggage for each day of expiration, counting incomplete days for full, but not higher than fifty percent of carriage charge.
Expiration in deliver of luggage shall be calculated from twenty four hours of a calendar day in which the luggage shall arrive. Payment of a fine for expiration in deliver of luggage shall be performed by a carrier upon issuance of luggage on base of act drawn up upon requirement of the passenger.
Carrier shall compensate for expenses occurred at a sender or recipient of luggage due to delay if they are happened.
Carrier shall provide places in hotel and provide food on his (her) account upon delay of departure of autobus, microbus on interdistrict (interurban intraoblast), interurban interregional and international itineraries for ten hours and more due to the fault of the carrier.
Upon request of a passenger, official document shall be issued to him (her) or marking shall be made in travel document (ticket) on expiration of automobile transfer or cancellation of travel.
Upon cancellation of travel with exception of cases of insuperable force, a carrier shall be obliged to provide departure of a passenger by immediate travel to the point of destination stated in travel document (ticket) or refund double cost of travel document (ticket) to the passenger (Article 47 of the Law of the Republic of Kazakhstan «On Automobile Transport» dated July 4, 2003 No. 476).