Since December 2019, the Department of Digitalization and Automation of Public Services has been established (hereinafter - Department), performing functions in the field of digitalization, development, automation, maintenance of information and communication infrastructure of the Ministry, monitoring of public services, planning and calculation of budget funds, taking part in public procurement for informatization services, software and hardware supplies, ensuring the development of national registers of the Ministry of State databases "Individuals", "Legal entities", information systems "Registration of acts of civil status" (hereinafter – "Registry Office"), "Registry Office Archive Subsystem", "Reference control Bank of regulatory legal acts", service software products "E-Zan'nama", "E-saraptama", "E-apostille".
As part of the measures taken to improve the issues of digitalization, the Digital Justice program has been adopted, which provides for the implementation of 28 projects.
On digitalization of public services
To date, 48 of the 49 services of the Ministry have been transferred to an electronic format.
For some of the services, an alternative form of provision on paper was left for the convenience of citizens.
Work is underway to transfer all services to the mobile application "eGov mobile", so 29 services, 8 subspecies, 11 services and 4 digital certificates and 1 digital document – technical passport are already available for civil registration, real estate and legal entities.
The Department has implemented more than 20 projects on civil registration, real estate and legal entities within the framework of optimization and automation of public services, including :
- electronic registration of notarized real estate transactions is now available within 2 hours;
- shortened the deadline for registration of non-monetary real estate transactions to 1 day;
- electronic purchase of real estate from a developer with registration of a pledge agreement using Blockchain;
- issuance of repeated certificates of acts of civil status and other.
The Department, apart from the above mentioned undertakings, is taking measures to de-bureaucratize and ensure the availability of public services through popular mobile applications.