Report on the activities of the Akimat of the city on the provision of public services for 2021

According to the register of public services, 65 types of public services are provided by local executive bodies, through state bodies, the state corporation "Government for Citizens", the web portal of "Electronic Government" and the information systems of the service provider.
According to the results of monitoring for 2021, 81,797 public services were provided by local executive bodies, including:
in paper form - 535;
through the State Corporation "Government for Citizens" - 21,724;
in electronic form via the e-Government web portal - 59,538, which is 72.8%.
Justified refusals to provide public services 4,696, including:
in paper form - 50;
through the State Corporation "Government for Citizens" - 1,226;
issued through the portal of "Electronic government" - 3,420 refusals.
In accordance with the approved plan of control measures for the quality of public services for 2021, 8 control measures were carried out for compliance with legislation in the field of public services. When conducting control measures in independent departments of physical culture and sports, economics and finance, and in 6 rural districts, violations were not detected. Recommendations are given, which have been implemented.
The implementation of control measures is primarily based on the principles of legality, transparency and objectivity, and therefore, the detection of violations leads to positive dynamics of compliance by specialists providing public services with legislative norms, standards and rules of public services.
In total, there are 28 self-service corners in the city and rural districts, where responsible employees are attached to each zone to assist in receiving services, without visiting the PSC. In 2021, self-service corners provided 139,486 services.
In order to raise awareness of citizens about the procedure and timing of the provision of public services, as well as the popularization of the e-government web portal, local executive bodies conducted 909 explanatory events during this period (in connection with quarantine, most of the events were carried out through publications on social networks), with a total coverage of 207,526 people.