Payment of pensions out of pension savings formed due to mandatory pension contributions, mandatory occupational pension contributions in the Unified Pension Savings Fund

On the portal you can get the service in several ways:

Using EDS:

1.Log in to the portal or register

2. Click on "Request online" button

3. Fill all sections of e-request

4. Sign a request with digital signature 

5. In personal account ("History of obtained services") familiarize with notification on your request processing status, which will be sent within the stated period.

Documents required for submission to "Government for Citizens" Public Corporation":

1. Information about a recipient's bank account number opened in second-tier banks or organizations engaged in certain types of banking operations.

The Public Corporation employee receives a written consent of a service recipient to use the information constituting a legally protected secret contained in information systems when providing public services, unless otherwise provided by the laws of the Republic of Kazakhstan

When a service recipient applies to the Public Corporation or to a service provider through a third party or legal representative, in addition to the above documents, a third party or legal representative should submit the following:

1. A copy of an ID document of a third party or legal representative and an original copy for verification.
2. An original copy of power of attorney or its notarized copy, or a document confirming a legal representative status.

A copy of an ID document of a service recipient is also notarized (provided that notarization is carried out in the state of residence).

Service recipients who in accordance with the tax legislation of the Republic of Kazakhstan have:

1. The right to apply a tax deduction to income in the form of pension payments from the Unified Pension Savings Fund and provide relevant supporting documents when applying to the Public Corporation.
2. The right to apply income adjustments or tax deductions to income in the form of pension payments and in addition to the list of documents specified in this appendix, provide an application in the form approved by a service provider, as well as relevant supporting documents when contacting a service provider.

If there is information in the information systems of the government agencies of the Republic of Kazakhstan received by the Public Corporation and a service provider confirming the right of a service recipient to apply income adjustments or tax deductions to income in the form of pension payments, provision of the above relevant supporting documents is not required.

When a service recipient applies to a service provider by means of postal communication, a service recipient` ID document as well as a service recipient`s signature in an application are notarized (provided that notarization is carried out in the state of residence).

Documents required for submission to State agency:

1. Information about a recipient's bank account number opened in second-tier banks or organizations engaged in certain types of banking operations.

The Public Corporation employee receives a written consent of a service recipient to use the information constituting a legally protected secret contained in information systems when providing public services, unless otherwise provided by the laws of the Republic of Kazakhstan

A service recipient having a disability of the first and second groups established indefinitely, should submit the following when contacting a service provider:

1. Information about a recipient's bank account number opened in second-tier banks or organizations engaged in certain types of banking operations.

A service recipient, who is a foreigner or a stateless person who has left for permanent residence outside the Republic of Kazakhstan, should submit the following when contacting a service provider:

1. An application.
2. A copy of foreign passport and an original copy for verification, unless otherwise provided by international treaties ratified by the Republic of Kazakhstan.
3. Information about a service recipient's bank account.

A service recipient, who is a family member of a deceased person with pension savings or a person who carried out the burial, should submit the following when contacting a service provider:

1. An application.
2. A copy of death certificate of a person with pension savings and an original copy for verification.
3. Information about a bank account of a family member of a deceased person having pension savings or a person who carried out the burial.

A service recipient, who is a heir to pension savings of a deceased person, should submit the following when contacting a service provider:

1. An application.
2. A notarized copy of death certificate of a deceased person having pension savings.
3. An original copy or a notarized copy of certificate of inheritance or an original copy or a notarized copy of agreement on division of inherited property/a court decision that has entered into legal force.
4. Information about a service recipient's bank account.

Service recipients who in accordance with the tax legislation of the Republic of Kazakhstan have:

1. The right to apply a tax deduction to income in the form of pension payments from the Unified Pension Savings Fund and provide relevant supporting documents when applying to the Public Corporation.
2. The right to apply income adjustments or tax deductions to income in the form of pension payments and in addition to the list of documents specified in this appendix, provide an application in the form approved by a service provider, as well as relevant supporting documents when contacting a service provider.

If there is information in the information systems of the government agencies of the Republic of Kazakhstan received by the Public Corporation and a service provider confirming the right of a service recipient to apply income adjustments or tax deductions to income in the form of pension payments, provision of the above relevant supporting documents is not required.

When a service recipient applies to a service provider by means of postal communication, a service recipient` ID document as well as a service recipient`s signature in an application are notarized (provided that notarization is carried out in the state of residence).

The following documents are to be submitted to a service provider by a service recipient (individual or legal entity) determined by a judicial act that has entered into legal force, in order to receive pension savings of a person who has pension savings in the Unified Pension Savings Fund:

1. A judicial act that has entered into legal force.
2. Information about a recipient's bank account (an individual or a legal entity determined by a judicial act).

The service provider turns down when:

1) the service recipient provides invalid documents, the recipient does not have pension savings from the service provider, or if he is the recipient according to the established schedule;

2) establishing the unreliability of the documents submitted by the service recipient for the public service receipt and (or) the data (information) contained therein;

3) non-compliance of the service recipient and (or) the submitted materials, data and information necessary for the provision of public services with the requirements established by these Rules;

4) the absence of confirmation of information about the presence of the established disability of the first or second group in the service recipient indefinitely;

5) a negative response of the authorized public body to the request for approval, which is required for the public services provision, as well as a negative conclusion of the examination, research or verification;

6) the absence of the consent of the service recipient, provided in accordance with Article 8 of the Law of the Republic of Kazakhstan "On Personal Data and Their Protection", for access to personal data of limited access, which are required for the public service provision.

When the service recipient resolves the ground for the turn-down to provide the public service, the service recipient shall re-apply to receive the public service in the manner prescribed by this Annex.

• appeal;
• initiative of an administrative body or official.

 General requirements for the appeal

The appeal submitted in hard copy or electronic form shall indicate:

• Full name, IIN, postal address of a natural person, BIN of a legal entity;
• name of administrative body, official to whom the appeal is submitted;
• the essence of an appeal;
• date of filing an appeal;
• signature of the applicant or his representative;
• other information provided for by legislation of the Republic of Kazakhstan.

If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.

Source: Administrative Procedural Code of Republic of Kazakhstan