
You can obtain a service via the Portal:
1. Click “Order Online” button, then a new window will open of e-Licensing Portal;
2. Sign in or log in on e-Licensing Portal;
3. Click “Order Service Online” button on e-Licensing Portal page;
4. Fill in the fields of request;
5. Sign a request with digital signature;
6. You can track status of request in “My applications” section of Personal Account, status on obtainment of license in “My licensing documents” section and status on obtainment of notification in “My notifications” section.
Documents required for submission to service provider:
Notification of the issue of a license, re-issue of a license, issue of a duplicate license with an attached license, or a reasoned response regarding rejection to provide the public service.
1) the failure of the service recipient to comply with any of the requirements established by Article 19 and paragraph 5 of Article 112 of the Banking Law;
2) the failure of the banking conglomerate, which includes the bank, to comply with prudential standards and limits in the period of six months prior to filing of the application;
3) the failure to comply with the requirement to form assets of a branch of a bank – non-resident of the Republic of Kazakhstan, accepted as a reserve, established by paragraph 4 of Article 72 of the Law on Banks;
4) the non-compliance of the bank’s authorized capital with the requirements of Article 8 of the Law on Banks;
5) the absence of a valid license (valid permit) for a bank - non-resident of the Republic of Kazakhstan to carry out banking activities issued by the financial supervisory authority of the state of which the bank - non-resident of the Republic of Kazakhstan is a resident, similar in essence to the types of operations that the branch of the bank - non-resident of the Republic of Kazakhstan plans to carry out on the territory of the Republic of Kazakhstan;
6) the revoсation of the previously issued permit to the service recipient to open a bank or a branch of a bank that is a non-resident of the Republic of Kazakhstan;
7) the non-compliance of the service recipient’s development strategy and (or) other submitted documents with the requirements of the authorized body for the risk management and internal control system and (or) failure to provide information confirming that:
after the first three financial (operating) years, the service recipient's activities will be profitable;
the service recipient and (or) banking conglomerate that the service recipient will become a part of will comply with prudential standards and limits;
the service recipient has an organizational structure that corresponds to its development strategy;
the service recipient’s executive from among the candidates proposed for appointment (election) (for a service recipient applying for a banking license for the first time);
9) the failure to comply with the requirement established by part two of paragraph 4 of Article 45 of the Law on Banks, regarding the presence among the executive employees of a branch of a bank that is a non-resident of the Republic of Kazakhstan of at least two executive employees who are residents of the Republic of Kazakhstan;
10) the non-compliance of documents and (or) information submitted by the service recipient with the requirements of the legislation of the Republic of Kazakhstan;
11) the inaccuracy of data (information) in documents and (or) information submitted to obtain a banking license;
12) in relation to the service recipient there is a court decision (sentence) that has entered into legal force prohibiting the activity or individual activity types subject to licensing;
13) in relation to the service recipient there is a court decision that has entered into legal force, on the basis of which the service recipient is deprived of a special right associated with receiving a public service;
14) the absence of consent of the service recipient provided in accordance with Article 8 of the Law of the Republic of Kazakhstan “On personal data and their protection”, to access sensitive personal data that are required for the public service provision.
General requirements for the appeal
The appeal submitted in hard copy or electronic form shall indicate:
If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.
Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"
1. When issuing a license to conduct banking and other operations carried out by Islamic banks the term is within 30 working days.
2. When reissuing a license the term is within 15 working days. When reissuing a license in case of reorganization of the service recipient in the form of separation or disaggregation the term is no later than 30 business days.
3. When issuing duplicate licenses the term is within 2 working days.