
The service can be used in the event of a change of residence (relocation), if one wishes to change the medical organization (free registration – such a change is allowed twice a year), or during the registration campaign from September 1 to November 1 (the registration takes effect from January 2026).
In accordance with paragraph 25 of the Rules for registration of individuals to healthcare organizations providing primary health care, approved by Order No. 194 of the Ministry of Health of the Republic of Kazakhstan as of November 13, 2020, the public service is provided through the e-Government portal within one (1) working day (if the patient submits an application after working hours, on weekends, or public holidays, in accordance with the Labour Code of the Republic of Kazakhstan, the acceptance of applications and the issuance of service results are carried out on the next working day).
On the portal you can get the service in several ways:
Using EDS:
Documents required for submission to the service provider:
Notification on the attachment in the form of an electronic document signed with an electronic digital signature.
Grounded refusal.
1) the set of the inaccuracy of the documents submitted by the service recipient to receive the public service, and (or) data (information) contained therein;
2) the non-compliance of the service recipient and (or) submitted materials, objects, data and information necessary for the public service provision with the requirements established by these Rules;
3) a negative response from the authorized public body to the “no objection” enquiry, which is required to provide the public service, as well as a negative conclusion of an expert examination, study or inspection; 4) with respect to the service recipient , there is a court decision (sentence) that has entered into legal force prohibiting the activity or certain types of activity that require receiving a certain public service;
5) with respect to the service recipient , there is a court decision that has entered into legal force, on the basis of which the service recipient is deprived of a special right associated with receiving the public service.
6) the absence of consent of the service recipient provided in accordance with Article 8 of the Law of the Republic of Kazakhstan "On personal data and their protection", to access sensitive personal data, which are required for the public service provision.
General requirements for the appeal
The appeal submitted in hard copy or electronic form shall indicate:
If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.
Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"
Free of charge
From the moment the patient submits the documents to the PHC facility, as well as applying through the e-gov portal it wil take for 1 working day