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Attachment to primary health care facility

The service can be obtained when changing a place of residence or upon a wish to change a medical organization (the option is available once a year only).

In accordance with paragraph 9 of the Rules for attaching individuals to health care organizations providing PHC, approved by the Order of the Ministry of Health of the Republic of Kazakhstan dated November 13, 2020 No. KR DSM-194/2020, the public service through the web portal of "Electronic Government" is provided until 18.00 hours on working days.

Как получить услугу
Online
Individuals

On the portal you can get the service in several ways:

Using EDS:

  1. Log in to the portal or register
  2. Click on the "Enquire online" button
  3. Fill all the e-enquiry sections
  4. Sign the enquiry with digital signature 
  5. In the personal account ("History of obtained services") be familiar with notification on your enquiry processing status, which will be sent within the stated period.
Servise provider
Citizens of the RK

Documents required for submission to the service provider:

  1. An ID card or an electronic document from the Digital Documents service (for identification).
  2. Pensioners: pensioner ID card.
  3. The disabled: a pensioner ID card or an extract from medical and social assessment examination certificate.
  4. Legal representatives of the child with disability since childhood, as well as guardians or trustees, foster carers and other persons replacing them who pursuant to the legislation of the Republic of Kazakhstan will provide care, education, upbringing, protection of rights and interests of the child (legal representatives): a court decision or other document confirming guardianship and custodianship.
  5. Minutes of the committee on the issues of registration of the attachment (detachment) of the population to the primary health care facilities in the “Attached population register” IS that was created under the order of the head of health departments of the regions for the convicts serving a sentence under the court sentence in custody, serving in the colonies (at the place of serving).
  6. Compulsory-duty servicemen: an extract from the order of the commander of a military unit (head of an institution) on the conscripts enrollment into the personnel.
  7. Students (children under 18 years old), as well as students studying in madrasah (children under 18 years old): an official appeal of the rector of the higher educational institution to the primary health care facilities and minutes of the committee between an educational institution and primary health care facility.
  8. Children born in foreign countries: a document confirming the birth in a foreign country.
  9. Wards of baby house, orphans, the elderly and others: decision of state health department at local executive bodies of the regions, cities of republican significance and capital city.
  10. Those who will proceed with attachment based on the power of attorney, including under a voluntary medical insurance agreement if there is an agreement.
Результат оказания услуги
  1. Notification on the attachment in the form of an electronic document signed with an electronic digital signature.
  2. Grounded refusal.
Часто задаваемые вопросы
Grounds for refusal to provide the public service established by the laws of the Republic of Kazakhstan
  1. Establishing the inaccuracy of the documents submitted by the patient for public service provision, and (or) the data (information) contained therein.
  2. Establishing the actual (permanent or temporary) residence of the patient outside the administrative-territorial unit (village, rural district, city, district in the city of regional significance, cities of republican significance, capital city), wherein the PHC facility is located, with the exception of persons residing in the border territories who, by the right of free choice of PHC facility are attached to a nearby outpatient facility located on another administrative-territorial unit.
  3. An excess of the number of attached populations per general practitioner at 1,700 people of the mixed population, the same per a district therapist at 2,200 people, the same per district pediatrician at 500 children from 0 to 6 years old, at 900 children from 0 to 14 years old with the free choice of PHC facility.
  4. The absence of a document confirming legal representation in the event of attachment of children and the above persons.
Grounds for institution of an administrative procedure
  • appeal;
  • initiative of an administrative body or official.

 General requirements for the appeal

The appeal submitted in hard copy or electronic form shall indicate:

  • Full name, IIN, postal address of a natural person, BIN of a legal entity;
  • name of administrative body, official to whom the appeal is submitted;
  • the essence of an appeal;
  • date of filing an appeal;
  • signature of the applicant or his representative;
  • other information provided for by legislation of the Republic of Kazakhstan.

If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.

! It is barred to reject the receipt of an appeal.

  1. Once the appeal is submitted, the applicant is issued a receipt containing a unique number, indicating the date and time, last name and initials, and the position of the person who received the appeal.
  2. In the case of non-compliance with the requirements established by Article 63 Code, the administrative body and the official shall indicate to the applicant the requirements the appeal does not comply with, and set a reasonable time limit for bringing it into compliance with the requirements.
  3. Before a decision is made on the administrative case, the applicant may withdraw the appeal on the basis of his written application.

Referring the appeal to an authorized administrative body and official

An appeal received by an administrative body and official whose authority does not include the consideration of this appeal, within no later than 3 working days from the date of its receipt shall refer it to the authorized administrative body and official, with simultaneous notification of the participant in the administrative procedure.

  1. The timeframe of administrative procedure is 15 working days from the date of receipt of an appeal.

! The laws may set the other timeframe for consideration of appeals (For example, according to the Law “On Access to Information” a reply to a written enquiry is provided within fifteen calendar days from the date of receipt of the information by the owner).

  1. The period of administrative procedure may be extended by a reasoned decision of the head of the administrative body for not more than 2 months, consistently the participant in the administrative procedure is notified within 3 working days from the date of extension.

A participant in the administrative procedure has the right to file a complaint the administrative action (inaction) related to the adoption of an administrative act.

If an administrative body and official within the timeframe has not adopted an administrative act or committed an administrative action, then commencing from the date of expiry it is considered that the administrative body and official rejected to adopt the administrative act or commit the administrative action.

The complaint is submitted to the administrative body and official whose administrative act and administrative action (inaction) is being appealed.

An appeal to the court is allowed after a pre-trial appeal. If the law provides for the possibility of going to court without the need to appeal to a higher authority, the administrative act, administrative action (inaction) of the administrative body and official is being disputed, along with the revoke, submit to the court a reasoned position of the head of the higher administrative body and official.

! The Administrative Procedure Code not always rules the procedure of complaint; the industry laws may contain statutes indicating the appeal of the decision in the court, without pre-trial appeal.

  1. A complaint against an administrative act, administrative action (inaction) is submitted to the administrative body and official no later than 3 months from the day when the participant in the administrative procedure became aware of the adoption of the administrative act or the commitment of an administrative action (inaction).
  2. If the deadline is missed for a good reason, at the request of the participant in the administrative procedure, it may be renewed by the body considering the complaint.
  3. Missing the deadline for submitting the complaint is not a basis for rejection to receive the complaint by the body considering the complaint.

! Other laws may establish a special procedure and deadlines for appealing the decisions.

The period for consideration of the complaint is 20 working days from the date of receipt of the complaint.

! Other laws may establish a different period for appealing the decisions of administrative bodies.

 

 

Source: Administrative Procedural Code of Republic of Kazakhstan

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Полное название
Attachment to primary health care facility
Получатели услуги
Individuals
Citizens of the RK
Стоимость услуги

Free of charge

Срок оказания услуги

From the moment the patient submits the documents to the PHC facility, as well as applying through the e-gov portal it wil take for 1 working day

Услугу оказывает
Ministry of Healthcare of the Republic of Kazakhstan
Место предоставления услуги
Medical organizations providing first medical aid
Portal of "electronic government"

Rules for providing State service

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