Attachment to primary health care facility
The service can be used in the event of a change of residence (relocation), if one wishes to change the medical organization (free registration – such a change is allowed twice a year), or during the registration campaign from September 1 to November 1 (the registration takes effect from January 2026).
In accordance with paragraph 25 of the Rules for registration of individuals to healthcare organizations providing primary health care, approved by Order No. 194 of the Ministry of Health of the Republic of Kazakhstan as of November 13, 2020, the public service is provided through the e-Government portal within one (1) working day (if the patient submits an application after working hours, on weekends, or public holidays, in accordance with the Labour Code of the Republic of Kazakhstan, the acceptance of applications and the issuance of service results are carried out on the next working day).
How to obtain services
On the portal you can get the service in several ways:
Using EDS:
- Log in to the portal or register
- Click on the "Enquire online" button
- Fill all the e-enquiry sections
- Sign the enquiry with digital signature
- In the personal account ("History of obtained services") be familiar with notification on your enquiry processing status, which will be sent within the stated period.
Work schedule of the portal
Portal: 24/7, except cases of service breaks related to maintenance activities.
Frequently Asked Questions (FAQs)
1) the set of the inaccuracy of the documents submitted by the service recipient to receive the public service, and (or) data (information) contained therein;
2) the non-compliance of the service recipient and (or) submitted materials, objects, data and information necessary for the public service provision with the requirements established by these Rules;
3) a negative response from the authorized public body to the “no objection” enquiry, which is required to provide the public service, as well as a negative conclusion of an expert examination, study or inspection; 4) with respect to the service recipient , there is a court decision (sentence) that has entered into legal force prohibiting the activity or certain types of activity that require receiving a certain public service;
5) with respect to the service recipient , there is a court decision that has entered into legal force, on the basis of which the service recipient is deprived of a special right associated with receiving the public service.
6) the absence of consent of the service recipient provided in accordance with Article 8 of the Law of the Republic of Kazakhstan "On personal data and their protection", to access sensitive personal data, which are required for the public service provision.
- appeal;
- initiative of an administrative body or official.
General requirements for the appeal
The appeal submitted in hard copy or electronic form shall indicate:
- Full name, IIN, postal address of a natural person, BIN of a legal entity;
- name of administrative body, official to whom the appeal is submitted;
- the essence of an appeal;
- date of filing an appeal;
- signature of the applicant or his representative;
- other information provided for by legislation of the Republic of Kazakhstan.
If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.
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