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Attachment to primary health care facility

The service can be used in the event of a change of residence (relocation), if one wishes to change the medical organization (free registration – such a change is allowed twice a year), or during the registration campaign from September 1 to November 1 (the registration takes effect from January 2026).
In accordance with paragraph 25 of the Rules for registration of individuals to healthcare organizations providing primary health care, approved by Order No. 194 of the Ministry of Health of the Republic of Kazakhstan as of November 13, 2020, the public service is provided through the e-Government portal within one (1) working day (if the patient submits an application after working hours, on weekends, or public holidays, in accordance with the Labour Code of the Republic of Kazakhstan, the acceptance of applications and the issuance of service results are carried out on the next working day).

Как получить услугу
Online
Individuals

On the portal you can get the service in several ways:

Using EDS:

  1. Log in to the portal or register
  2. Click on the "Enquire online" button
  3. Fill all the e-enquiry sections
  4. Sign the enquiry with digital signature 
  5. In the personal account ("History of obtained services") be familiar with notification on your enquiry processing status, which will be sent within the stated period.
Servise provider
Citizens of the RK

Documents required for submission to the service provider:

  1. An identity card or an e-document from the digital document service (for identification);
  2. Pension certificate - for pensioners;
  3. Pension certificate or an extract from medical and social examination certificate - for persons with disabilities;
  4. A court decision or other document confirming guardianship and trusteeship - for legal representatives of a child with a disability since childhood, as well as guardians or trustees, foster parents and other persons replacing them, who, in accordance with legislation of the Republic of Kazakhstan care for, educate, raise, protect the rights and interests of the child (legal representatives);
  5. Minutes of the committee for consideration of issues of registration of attachment (detachment) of the population to primary health care in the information system "Register of Attached Population", created by order of the head of the State Institutions "Healthcare division" of the regions - for convicts serving a sentence under a court sentence in places of deprivation of liberty, serving in colonies (at the place of serving);
  6. An extract from the order of the military unit commander (head of the institution) on the enrollment of conscripts in the personnel lists - for conscripts;
  7. For students in madrasahs (children under 18 years old) an official enquiry from legal representatives at the place of the administrative-territorial unit, taking into account the principle of walking distance.
  8. An official enquiry from the rector of a higher educational institution to the primary health care and the minutes of the committee between educational institution and primary health care - for out-of-town students (children under 18 years old).
  9. A document confirming birth in a foreign country - for children born in foreign countries;
  10. A decision of local executive bodies of the public health governance bodies of the regions, cities of republican significance and capital city - for wards of baby homes, orphans, the elderly, and others.
  11. Those formalizing attachment by power of attorney, including under a voluntary and (or) imputed health insurance agreement, if there is an agreement.
Результат оказания услуги

Notification on the attachment in the form of an electronic document signed with an electronic digital signature.

Grounded refusal.

Часто задаваемые вопросы
Grounds for refusal to provide the public service established by the laws of the Republic of Kazakhstan

1) the set of the inaccuracy of the documents submitted by the service recipient to receive the public service, and (or) data (information) contained therein;
2) the non-compliance of the service recipient and (or) submitted materials, objects, data and information necessary for the public service provision with the requirements established by these Rules;
3) a negative response from the authorized public body to the “no objection” enquiry, which is required to provide the public service, as well as a negative conclusion of an expert examination, study or inspection; 4) with respect to the service recipient , there is a court decision (sentence) that has entered into legal force prohibiting the activity or certain types of activity that require receiving a certain public service;
5) with respect to the service recipient , there is a court decision that has entered into legal force, on the basis of which the service recipient is deprived of a special right associated with receiving the public service.
6) the absence of consent of the service recipient provided in accordance with Article 8 of the Law of the Republic of Kazakhstan "On personal data and their protection", to access sensitive personal data, which are required for the public service provision.

Grounds for institution of an administrative procedure
  • appeal;
  • initiative of an administrative body or official.

 General requirements for the appeal

The appeal submitted in hard copy or electronic form shall indicate:

  • Full name, IIN, postal address of a natural person, BIN of a legal entity;
  • name of administrative body, official to whom the appeal is submitted;
  • the essence of an appeal;
  • date of filing an appeal;
  • signature of the applicant or his representative;
  • other information provided for by legislation of the Republic of Kazakhstan.

If the administrative procedure is on a paid basis, the applicant must submit a document confirming the payment.

! It is barred to reject the receipt of an appeal.

  1. Once the appeal is submitted, the applicant is issued a receipt containing a unique number, indicating the date and time, last name and initials, and the position of the person who received the appeal.
  2. In the case of non-compliance with the requirements established by Article 63 Code, the administrative body and the official shall indicate to the applicant the requirements the appeal does not comply with, and set a reasonable time limit for bringing it into compliance with the requirements.
  3. Before a decision is made on the administrative case, the applicant may withdraw the appeal on the basis of his written application.

Referring the appeal to an authorized administrative body and official

An appeal received by an administrative body and official whose authority does not include the consideration of this appeal, within no later than 3 working days from the date of its receipt shall refer it to the authorized administrative body and official, with simultaneous notification of the participant in the administrative procedure.

  1. The timeframe of administrative procedure is 15 working days from the date of receipt of an appeal.

! The laws may set the other timeframe for consideration of appeals (For example, according to the Law “On Access to Information” a reply to a written enquiry is provided within fifteen calendar days from the date of receipt of the information by the owner).

  1. The period of administrative procedure may be extended by a reasoned decision of the head of the administrative body for not more than 2 months, consistently the participant in the administrative procedure is notified within 3 working days from the date of extension.

A participant in the administrative procedure has the right to file a complaint the administrative action (inaction) related to the adoption of an administrative act.

If an administrative body and official within the timeframe has not adopted an administrative act or committed an administrative action, then commencing from the date of expiry it is considered that the administrative body and official rejected to adopt the administrative act or commit the administrative action.

The complaint is submitted to the administrative body and official whose administrative act and administrative action (inaction) is being appealed.

An appeal to the court is allowed after a pre-trial appeal. If the law provides for the possibility of going to court without the need to appeal to a higher authority, the administrative act, administrative action (inaction) of the administrative body and official is being disputed, along with the revoke, submit to the court a reasoned position of the head of the higher administrative body and official.

! The Administrative Procedure Code not always rules the procedure of complaint; the industry laws may contain statutes indicating the appeal of the decision in the court, without pre-trial appeal.

  1. A complaint against an administrative act, administrative action (inaction) is submitted to the administrative body and official no later than 3 months from the day when the participant in the administrative procedure became aware of the adoption of the administrative act or the commitment of an administrative action (inaction).
  2. If the deadline is missed for a good reason, at the request of the participant in the administrative procedure, it may be renewed by the body considering the complaint.
  3. Missing the deadline for submitting the complaint is not a basis for rejection to receive the complaint by the body considering the complaint.

! Other laws may establish a special procedure and deadlines for appealing the decisions.

The period for consideration of the complaint is 5 working days from the date of receipt of the complaint.

! Other laws may establish a different period for appealing the decisions of administrative bodies.

 

 

Source: Administrative Procedural Code of Republic of Kazakhstan,
The Law of the RK "On Public services"

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Полное название
Attachment to primary health care facility
Получатели услуги
Individuals
Citizens of the RK
Стоимость услуги

Free of charge

Срок оказания услуги

From the moment the patient submits the documents to the PHC facility, as well as applying through the e-gov portal it wil take for 1 working day

Услугу оказывает
Ministry of Healthcare of the Republic of Kazakhstan
Место предоставления услуги
Medical organizations providing first medical aid
Portal of "electronic government"

Rules for providing State service

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