Electronic appeals
How to submit an appeal via the e-Otinish portal:
- Log in on the portal and click "Order Service Online" button (to get the service you need to be registered on the eotinish.kz) website.
- Submit an appeal to the government agencies.
- Fill-in the form.
- Sign an appeal using EDS issued by the National Certification Authority of the Republic of Kazakhstan (NCA RK) and send it to a government agency.
- Track the execution status.
You can view the archive of appeals by clicking the "Archive of appeals" button located below.
How to submit an appeal via the e-Otinish portal:
- Log in on the portal and click "Order Service Online" button (to get the service you need to be registered on the eotinish.kz) website.
- Submit an appeal to the government agencies.
- Sign an appeal using EDS issued by the Nationa
- Fill-in the form.
- l Certification Authority of the Republic of Kazakhstan (NCA RK) and send it to a government agency.
- Track the execution status.
Applications, messages, requests, responses and suggestions are considered within 15 working days from the date of submission.
If it is necessary to establish actual circumstances for a specific case, a specified period may be extended by a substantiated decision of the head of an entity or his/her deputy for a reasonable period, but not more than 2 months. An applicant is informed within 3 working days from the date of extension (Article 76 of the Administrative Procedural Code of the Republic of Kazakhstan).
A complaint is considered within 20 working days from the date of its submission (Article 99 of the Administrative Procedural Code of the Republic of Kazakhstan).