The Department of State Revenue in the Zhetisu region (including territorial divisions) for three months of 2023, the total number of services provided was 451,437, of which 439,674 or 97.4% were provided electronically (in addition, in the region they were provided via the web portal "electronic government" - 7935, GDB "E-licensing" - 373 services), on paper - 11,758 or 2.6%, as well as through the State Corporation - 5.
At the same time, in March 2023, the total number of services provided was 134,848, of which 129,105 or 95.7% were provided electronically (in addition, 2,963 were provided in the region through the “electronic government” web portal, GBD “E-licensing” - 126 services), on paper - 5,740 or 4.3%, as well as through the State Corporation - 3.
Of the 5,740 services provided in paper form, the largest number of services were provided under the state service “Registration of the fulfillment of obligations to pay customs duties, taxes, special, anti-dumping, countervailing duties, as well as ensuring the fulfillment of the duties of a legal entity operating in the field of customs, and (or ) authorized economic operator" is 5,677 services or 98.9% of the total number of paper services.
Of the total number of services provided for the month of January, this service is 4.2%, which leads to failure to achieve the target indicator for services in electronic form.
At the same time, the Nur Zholy customs post alone provided 4,464 services for the above service in March.
As part of the instructions of Prime Minister A. Smailov, the State Revenue Committee of the Ministry of Finance of the Republic of Kazakhstan, together with the NCE Atameken and other government agencies, took measures to increase export-import operations at the Nur Zholy checkpoint, resulting in the passage of cargo from China to Kazakhstan increased by 40%.
As a result of the work carried out from March 14 to 17, cargo throughput from China to Kazakhstan increased 3 times and amounted to more than 510 vehicles per day. Exit from Kazakhstan to China has doubled and reached an average of 200 vehicles per day.
The opening hours of the Nur Zholy checkpoint, where visa support is provided to carriers and drivers of Kazakhstan, have been increased.
Of the 6 customs posts of the Department, 4 posts provide the public service “Registration of the fulfillment of the obligation to pay customs duties, taxes, special, anti-dumping, countervailing duties, as well as ensuring the fulfillment of the duties of a legal entity operating in the field of customs, and (or) an authorized economic operator”, while monthly growth in services provided is observed.
This service is not automated in the “Single Window for Export-Import Operations” information system; in this regard, the receipt of documents and the issuance of the result of the provision of public services is carried out through the office of the service provider.
Until the service is fully automated, the e-service target will not reach 100%.
For the reporting period (March 2023), the following tax services were recognized as in demand:
- “Acceptance of tax reporting” 32,377 or 24.1%;
- “Extract from the personal account on the status of settlements with the budget, as well as social payments” - 12,572 or 9.3%.
The number of motivated refusals to provide public services in electronic form was 204.
During the provision of public services during the reporting period, no violations of legal norms were identified.
In March 2023, 959 explanatory events were held, including articles, publications in the media, social networks, live broadcasts, radio announcements, television appearances and more.
Territorial departmental departments conduct technical training on an ongoing basis in order to improve the qualifications of workers providing public services.