INFORMATION MESSAGE
In 2020, the UAPF provided more than 19.4 million services to depositors
The Unified Accumulative Pension Fund in 2020, despite the epidemiological situation in which a number of restrictive measures were taken, and the coronavirus epidemic (COVID-19), increased the number of services provided by 15% compared to 2019. So, as of January 1, 2021, the UAPF provided 19.4 million services to depositors, which is 2.5 million more than a year earlier.
Thanks to the popularity of the UAPF's electronic services, this figure exceeded 92% (17.9 million), and the fund provided most of its services in an online format. With Personal account which is available on the website of the Fund and in the mobile app, investors received the following services from the comfort of home: getting a statement from an individual retirement account, changes and additions in the details, obtaining information about the presence of the IRS, the filing of an application for retirement benefits in connection with the disability group 1 or 2 indefinitely, the tracking of the status of the assignment of pension payments, and more.
Some depositors still apply to our branches located throughout Kazakhstan. Investors received 1.4 million services in the offices of the pension Fund.
In addition, to cover pension services in remote settlements of the country, a joint project is being implemented to serve depositors and recipients of the fund in the offices of the national postal operator JSC "UAPF" and JSC "Kazpost". Recall that the following operations can be carried out in the divisions of "Kazpost"::
submission of an application to change (supplement) additional details of the depositor (recipient) (details of the identity card, phone number, email and postal addresses));
signing of an Agreement on changing (establishing) the method of informing (including for access to the services of UAPF JSC in electronic format).
In total, in 2020, these operations were used 6.3 thousand times in the branches of the postal operator.
It is important to note that one of the tasks of the UAPF is to provide high-quality consulting services and develop information channels for depositors and recipients of the Fund. In 2020, the number of requests from depositors via feedback channels doubled compared to a year ago. In 2020, 1.4 million applications were received, in 2019-705 thousand applications.
We remind you that depositors and recipients of the UAPF can get advice by calling the contact center at 1418 (toll-free in Kazakhstan). As well as tips www.enpf.kz corporate website, +7 777 000 14 18 Facebook Instagram Facebook Instagram, Twitter, Telegram, Odnoklassniki by number can be accessed via the chat bot WhatsApp and Viber, as well as on the official pages of the Foundation in the social networks Facebook, Instagram, VKontakte, Twitter, Telegram, Odnoklassniki.