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Committee on consumer protection of the Ministry of trade and integration of the Republic of Kazakhstan

By decree of the President of the Republic of Kazakhstan No. 17 of June 17, 2019, the Ministry of trade and integration of the Republic of Kazakhstan has been assigned the functions and powers to protect consumer rights. In order to implement this decree, the government of the Republic of Kazakhstan established the Committee for consumer protection by Resolution No. 497 of July 10, 2019.

The main mission of the Committee is to form a coherent and effective policy in the field of consumer protection(Regulations on the Committee and its territorial divisions, approved by the order of the acting Minister of trade and integration of the Republic of Kazakhstan dated July 25, 2019 No. 7).

The Committee has two main tasks:

1) implementation of intersectoral coordination of the activities of state bodies to ensure the implementation of state policy in the field of consumer protection;

2) ensuring the implementation of state policy in the field of consumer protection.

The Committee has 17 territorial departments in the regions, with a staff of 50 units (12 units – the Central office, 38 units – territorial departments).

Address

 

8 Mangilik El Avenue, office building "House of ministries", 2 entrance, Republic of Kazakhstan, Astana city

 

Office

 

 

+7 (7172) 74-98-36, 75-06-72, mti@mti.gov.kz

 

 

Hotline number for consumer consultation

The hotline number for market places


Opening hours: Mon,Tue,Wed,Thu,Fri from 09-00/18-30 with a lunch break from 13-00 to 14-30

+7 (7172) 74-98-32, +7 (7172) 75-06-49

+7 (7172) 74-98-36

 

 

 

 

 

 

 

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Пресс центр
A nationwide action has been organized in Almaty "People's Lawyer"A nationwide action has been organized in Almaty "People's Lawyer"
Car dealerships in Almaty loaded buyers with additional equipmentCar dealerships in Almaty loaded buyers with additional equipment
The Almaty volleyball tournament was held among civil servants of territorial divisions of the Ministry of Trade and Integration of the Republic of KazakhstanThe Almaty volleyball tournament was held among civil servants of territorial divisions of the Ministry of Trade and Integration of the Republic of Kazakhstan
Что следует знать потребителю, при совершении покупки ювелирных изделий?Что следует знать потребителю, при совершении покупки ювелирных изделий?
International Forum «Anticounterfeit-2022» was held in BishkekInternational Forum «Anticounterfeit-2022» was held in Bishkek
Направления
Intersectoral coordination of the Consumer Protection Committee
Social and analytical research
Consideration of consumer complaints
NPA development
Interaction with NGOs
Informing and advising consumers
Appeal to the court on consumer protection issues
Полезные ссылки
Public procurement
Права потребителей в электронной торговле
Документы
Об утверждении Правил осуществления государственных закупок
2015-12-11T00:00:00Z
Методики по расчету ключевых показателей эффективности деятельности территориальных подразделений Комитета по защите прав потребителей Министерства торговли и интеграции Республики Казахстан
2020-11-12T00:00:00Z
План мероприятий для построения целостной системы защиты прав потребителей
2020-12-14T00:00:00Z
Вакансии
Head of the consumer protection Department of the consumer protection Committee of the Ministry of trade and integration of the Republic of Kazakhstan for the Karaganda region
2020-10-19
Head of the consumer protection Department of the consumer protection Committee of the Ministry of trade and integration of the Republic of Kazakhstan
2020-10-12
Chief Expert of the Department for the Formation of State Policy of the Committee for Consumer Protection of the Ministry of Trade and Integration of the Republic of Kazakhstan (for the period of maternity leave of the main employee until 15.01.2024)
2021-02-01
Chief Expert of the Strategy Department of the Strategy Department of the Ministry of Trade and Integration of the Republic of Kazakhstan
2021-02-01
Календарь событий
2020-10-01
Conference on the protection of consumer rights.
2020-10-06
Consumer protection Committee defends consumer rights in court for the third time
2020-10-15
The Board of appeal left unchanged the court's decision on the claim of CСP to JSC «Bek Air»
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