Committee on consumer protection of the Ministry of trade and integration of the Republic of Kazakhstan

05 November 2026
A Consumer in Astana Receives 480,000 Tenge in Compensation for Poor-Quality Laptop Repair

The Department defended consumer rights: the court awarded over 5.3 million tenge for a cancelled concert
World Consumer Rights Day: What Every Shopper Should Know

10 December 2025
In the Aktobe region, 116 entrepreneurs were held responsible for price violations
09 December 2025
The Department of Commerce is seeking a refund for Akmal's cancelled concert
09 December 2025
A 70-year-old resident of the Akmola region received a refund for a non-working phone from Wildberries
09 December 2025
Entrepreneurs in Akmola region fined for selling products of dubious origin
08 December 2025
A Kostanay resident was compensated 1.2 million tenge after receiving services from an unlicensed salon

Important

Intersectoral coordination of the Consumer Protection Committee

Appeal to the court on consumer protection issues

Consideration of consumer complaints

Social and analytical research

Informing and advising consumers

Interaction with NGOs

Об утверждении Правил осуществления государственных закупок

О государственных закупках

Извещение об инициировании и размещении краткой информации о планируемом проекте ГЧП «Платформа по защите прав потребителей через вовлечение граждан, представителей бизнеса, досудебных органов и государства с целью улучшения рыночной ситуации и качества жизни потребителей»

ОТЧЕТ ПО ПРОВЕДЕНИЮ СОЦИОЛОГИЧЕСКОГО ИССЛЕДОВАНИЯ ПО ВОПРОСАМ ЗАЩИТЫ ПРАВ ПОТРЕБИТЕЛЕЙ МЕТОДОМ "СОЦИАЛЬНЫЙ ОПРОС"

План мероприятий для построения целостной системы защиты прав потребителей

Субъекты досудебного урегулирования потребительских споров (арбитраж, медиаторы, общественные объединения потребителей, саморегулируемые организации)

Методики по расчету ключевых показателей эффективности деятельности территориальных подразделений Комитета по защите прав потребителей Министерства торговли и интеграции Республики Казахстан

О Межведомственном совете по защите прав потребителей

is over
25 July 2022
Видеоконференция
THE COMMITTEE RECALLS THE PLANNED PUBLIC DISCUSSION OF THE RESULTS OF THE RIA
is over
02 February 2022
Round table discussion
Announcement of the planned holding of public discussions
is over
08 October 2021
Видеоконференция
Public debate of the Ministry of trade and integration of the Republic of Kazakhstan
is over
15 — 21 October 2020
Пресс-релиз
The Board of appeal left unchanged the court's decision on the claim of CСP to JSC «Bek Air»

Online Inquiry

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Address	8 Mangilik El Avenue, office building "House of ministries", 2 entrance, Republic of Kazakhstan, Astana city
Office	+7 (7172) 74-98-36, 75-06-72, mti@mti.gov.kz
Hotline number for consumer consultation The hotline number for market places Opening hours: Mon,Tue,Wed,Thu,Fri from 09-00/18-30 with a lunch break from 13-00 to 14-30	+7 (7172) 74-98-32, +7 (7172) 75-06-49 +7 (7172) 74-98-36

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