Public Service Delivery Procedures Explained to PSC Staff

     On September 22, 2026, specialists from the Department of State Revenues for the Atyrau Region and the State Revenues Administration for Atyrau City conducted an awareness-raising session for employees of the Public Service Center.

     During the meeting, participants were provided with detailed explanations on the procedure for receiving applications from taxpayers, their proper completion, acceptance of the required documents, as well as the requirements to be observed when providing public services.

     In particular, the participants discussed the specifics of accepting applications for public services provided through the State Corporation on an alternative basis, the procedure for providing information to service recipients, and current issues arising during the processing of applications.

     The purpose of the awareness-raising session was to improve the knowledge of Public Service Center specialists regarding the quality provision of public services in the field of taxation, ensure a consistent approach to receiving applications, and increase the accessibility of services for taxpayers.

     During the event, participants asked questions of interest to them and received detailed answers from the specialists. The Department of State Revenues for the Atyrau Region will continue to conduct regular awareness-raising activities aimed at improving the quality of public services and creating favorable conditions for citizens.