In Sarkan District, 23 state institutions provide public services: – the Office of the district Akim (CRS service), 13 offices of akims of rural districts, 8 district departments (Department of architecture and Urban Planning, Department of Housing and communal services and Housing Inspection, Department of employment and social programs, Department of land Relations, Department of Agriculture, Department of Physical Culture and Sports, Department of economy and Budget Planning, Department of passenger transport and highways). On the territory of the district there is 1 Department of the State Corporation: in the city of Sarkan (Public Service Center).
The number of public services rendered in the first quarter of 2021 – 2137 (2136 individuals, 1 legal entity), including in paper form -0 (0 individuals, 0 legal entities), although it is possible to provide through the State Corporation, the number of services rendered by service providers in paper form – 2 (1 Individual, 1 legal entity), the number of public services rendered through the information systems of the state body in electronic form – 2135 (2135 individuals, 0 legal entities), the number of public services rendered in electronic form-400, through the public service department-467. The total number of public services rendered is 3004.
Since the beginning of 2021, 10 meetings and 1 campaign have been held to improve the quality of public services. Banners, infographics, and information boards were posted on the types of public services provided by the state body. To date, 1 Billboard has been installed in the district to promote the digital Agent mobile app among the population, and 3 billboards have been installed for 3 months of the current year to promote electronic services. In order to promote electronic public services, 1 video was shot at the beginning of the year. 5 articles have been published in the media on the procedure for obtaining and improving the quality of public services provided, on the development and promotion of electronic public services.
Explanatory work aimed at obtaining public services by employees of state institutions through the e-government portal is constantly being promoted and carried out among the population.
In accordance with paragraph 12 of Article 11 of the law of the Republic of Kazakhstan dated April 15, 2013 "on public services" and the rules of state control over the quality of public services rendered, approved by the Order of the chairman of the agency of the Republic of Kazakhstan for Civil Service Affairs and anti-corruption dated December 8, 2016 No. 78, order of the Akim of the District No. 85-N/N of December 20, 2020, internal control over the quality of public services rendered by state institutions of the Sarkan district akimat – in accordance with the action plan for 2021, internal control measures were carried out in 3 Institutions for the first quarter. "Office of the Akim of amanbokter rural district"," office of the Akim of Amangeldy Rural District","Department of Housing and communal services and housing inspection of Sarkan district". The number of acts prepared for the first quarter of 2020 is 3.
Since the beginning of the year, as a result of internal control, the facts of requesting documents from service recipients, the provision of which is not determined by the standard of public services, have not been established.
In the 1st quarter of 2021, no facts of violation of the terms of public services provided were revealed. The department constantly monitors the terms of execution of public services provided in the district.
The implementation of work on optimizing public services and taking measures aimed at reducing corruption risks in Sarkan district is under strict control.
During the reporting period, no applications were received from Citizens for the provision of public services.