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This Law regulates public relations in the provision of public services.
Chapter 1. GENERAL PROVISIONS
Article 1. Basic concepts used in this Law
The following basic concepts are used in this Law:
1) state Corporation "Government for citizens "(hereinafter-State Corporation) – a legal entity established by decision of the Government of the Republic of Kazakhstan for public service provision of services for issuance of technical conditions for connection to networks of natural monopolies and services of quasi-public sector entities in accordance with the legislation of the Republic of Kazakhstan, the organization of work on reception of applications on rendering state services for issuing technical conditions for connection to networks of natural monopolies, services of quasi-public sector entities and the results of their results to the applicant on the principle of "one window", as well as ensuring the provision of public services in electronic form, performing state registration of rights to real estate at its location;
1-1) authorized body in the field of Informatization – the Central Executive body that manages and inter-sectoral coordination in the field of Informatization and " e-government";
1-2) the principle of "one application" – a form of public service provision that provides for the combination of several public services provided on the basis of a single application;
2) the "one-stop shop" principle is a form of centralized provision of public services, which provides for minimal participation of the service recipient in the collection and preparation of documents for the provision of public services and limits its direct contact with service providers;
3) the applicant – physical persons and legal entities, with the exception of Central state bodies, diplomatic missions of the Republic of Kazakhstan, local Executive bodies of oblasts, cities of Republican significance, capital, districts, cities of regional status, akims of districts, cities of regional value, settlements, villages, rural districts;
4) service provider Central state bodies, foreign institutions of the Republic of Kazakhstan, local Executive bodies of oblasts, cities of Republican significance, capital, districts, cities of regional status, akims of districts, cities of regional value, settlements, villages, rural districts, as well as natural and legal persons providing public services in accordance with the legislation of the Republic of Kazakhstan;
5) public service – one of forms of realization of certain state functions performed individually on the treatment or without the treatment of customers and to realize their rights, freedoms and legitimate interests, providing him with relevant tangible or intangible benefits;
6) the provisions of this Law 25.11.2019 № 272-IV (shall be enforced upon expiry of ten calendar days after its first official publication);
7) public service standard – a list of basic requirements for the provision of public services, including the characteristics of the process, form, content and result of the provision, as well as other information, taking into account the specifics of the provision of public services;
8) register of public services – classified list of public services;
9) Unified contact center – a legal entity designated by the Government of the Republic of Kazakhstan that performs the functions of an information and reference service for providing information to service recipients on the provision of state and other services, as well as information to state bodies on the provision of information and communication services;
10) information system for monitoring the provision of public services – an information system designed to automate and monitor the process of providing public services, including those provided through the state Corporation "Government for citizens";
10-1) pilot project in the field of public services – introduction of new approaches in the field of public services in order to research, analyze prospects and minimize risks;
11) public monitoring of the quality of public services – the activities of individuals and non-profit organizations to collect and analyze information about the level of quality of public services and develop recommendations;
12) evaluation of the quality of public services – activities to determine the effectiveness of measures aimed at ensuring service providers are available and qualitative public services provided by the Central state bodies, local Executive bodies of oblasts, cities of Republican significance, capital, districts, cities of regional status, akims of districts, cities of regional value, settlements, villages, rural districts;
13) state control over the quality of public services rendered – verification activities, preventive control and monitoring of observance of the legislation of the Republic of Kazakhstan in the sphere of public services of Central state bodies, local Executive bodies of oblasts, cities of Republican significance, capital, districts, cities of regional status, akims of districts, cities of regional value, settlements, villages, rural districts, as well as natural and legal persons providing public services in accordance with the legislation of the Republic of Kazakhstan;
14) authorized body for evaluating and controlling the quality of public services – a Central state body that performs activities within its competence to evaluate and control the quality of public services;
15) automation of the public service delivery process – a procedure for transforming the administrative processes of the service provider to ensure the provision of public services in electronic form;
16) optimization of the process of the public service – an event aimed at simplifying the provision of public services, the reduction of the term of rendering the state service, the list of documents submitted by customers, as well as parts of its provision process, including through automation;
17) authorized body in the sphere of public services – the Central state body, carrying out management and inter-sectoral coordination in the provision of public services;
17-1) proactive service – a public service provided in electronic form, provided on the initiative of the service provider, which requires the mandatory consent of the service provider, provided via a mobile subscriber device;
17-2) the subscriber's cellular device – the means of communication individual use which generates electric signals for transmitting or receiving information between the subscribers and connected to the network of the mobile operator, not having a permanent geographically defined location within the service area, working in cellular communication networks;
18) excluded By the law of the Republic of Kazakhstan dated 24.05.2018 No. 156-VI (entered into force after ten calendar days after the date of its first official publication);
19) "e-government" web portal – an information system that is a single window of access to all consolidated government information, including the regulatory framework, and to public services, services for issuing technical conditions for connecting to the networks of natural monopoly entities and services of quasi-public sector entities provided in electronic form.
Footnote. Article 1 as amended by the laws of the Republic of Kazakhstan dated 23.11.2015 No. 417-V (effective upon expiration of ten calendar days after the date of its first official publication); dated 24.11.2015 No. 419-V (effective from 01.01.2016); dated 17.11.2015 No. 408-V (effective from 01.03.2016); dated 24.05.2018 No. 156-VI (effective upon expiration of ten calendar days after the date of its first official publication); dated 25.11.2019 No. 272-VI (effective upon ten calendar days after the date of its first official publication).
Article 2. Legislation of the Republic of Kazakhstan in the provision of public services
1. the Legislation of the Republic of Kazakhstan in the field of public services is based on the Constitution of the Republic of Kazakhstan, consists of this Law and other regulatory legal acts of the Republic of Kazakhstan.
2. If an international Treaty ratified by the Republic of Kazakhstan establishes rules other than those contained in this Law, the rules of the international Treaty shall apply.
Article 3. Basic principles of providing public services
Public services are provided on the basis of the following basic principles:
equal access to service recipients without any discrimination based on origin, social, official or property status, gender, race, nationality, language, attitude to religion, beliefs, place of residence or any other circumstances;
the inadmissibility of red tape and red tape in the provision of public services;
accountability and transparency in the provision of public services;
quality and accessibility of public services;
continuous improvement of the process of providing public services;
cost-effectiveness and efficiency in the provision of public services.
Article 4. Rights of service recipients
1. service Recipients have the right to:
1) receive in an accessible form from the service provider complete and reliable information about the procedure for providing public services;