In accordance with the "Rules of state control over the quality of public services", approved by the order of the Chairman of the Agency of the Republic of Kazakhstan for Civil Service Affairs and Anti - Corruption of December 8, 2016 No. 78, this report provided-3970 services.
Number of public services rendered in alternative form (12.2) - 114, rendered in electronic form (12.3) - 2,012, rendered in electronic form (via the portal of "electronic government") www.egov.kz, www.elicense.kz) - 802, through the state corporation (PSC) - 1042 services.
Refused to provide the service in the first quarter-8.
In connection with the existing violations on the portal Еlicense.Kz (in the Department of architecture and urban planning, it was not displayed in the database) some services in the field of land relations (Issuing a decision to change the intended purpose, acquiring rights to land plots that are state-owned, do not require bidding (contests, auctions), etc.) are provided in paper/electronic form.
Information about the results of control measures:
By the order of the district Akim's office No. 101-r dated December 14, 2020, the plan of measures for internal control over the quality of public services provided by state bodies and subordinate organizations in 2021 (hereinafter referred to as the plan) was approved. During the reporting period, 3 internal control measures were carried out in accordance with the approved plan.
The number of objects of control measures is 3. 3-state institutions. According to the results of internal control measures, no violations were detected.
Services with broken deadlines did not take place.
There were no complaints about the quality of public services.
The office of the district akim, specialists of the subordinate departments of the akimat, the offices of the akims of rural districts responsible for the provision of public services, organized 50 events for the 1st quarter to explain the norms of the law, the register, rules and other normative legal acts arising from them (according to the Zoom-Nur – Otan program, meetings of the Public Council, the bulletin of the egov, etc.). A total of 5,986 people took part.