The procedure for appealing decisions, actions (inaction) of the service provider on the provision of public services
28. A complaint against the decision, actions (inaction) of the service provider on the provision of public services may be filed to the head of the service provider, to the authorized body for the assessment and control of the quality of public services, in accordance with the legislation of the Republic of Kazakhstan.
29. The complaint of the service recipient received by the service provider directly providing the public service, in accordance with paragraph 2 of Article 25 of the Law on Public Services, is subject to consideration within five working days from the date of its registration.
30. The complaint of the service recipient received by the authorized body for the assessment and control of the quality of public services is subject to consideration within fifteen working days from the date of its registration.