KSU "Department of employment and social programs of Zhambyl district of North Kazakhstan region" is located in Presnovka village of Zhambyl district of North Kazakhstan region, Druzhby str., 6, includes a subordinate organization of KSU "Employment Center of Zhambyl district".
In accordance with the Law of the Republic of Kazakhstan "On Public Services", amendments and additions made to the Register of Public Services approved by the Order of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020 No. 39/NK, the Department of Employment and Social Programs, and the employment center provided 19 public services.
In total, 4,588 public services were provided during 2022, including:
- rendered electronically through the information systems of the service provider without direct contact with the service recipient (with the exception of the e-government web portal www.egov .kz, www.elicense.kz )- 1454 service;
- rendered electronically through the information systems of the service provider by direct contact with the service recipient and manually entering the application into the information system (with the exception of the e-government web portal www.egov .kz, www.elicense.kz )- 107 services;
- 70 services were provided through the State Corporation;
- through the e-government portal - 2957 services.
The share of public services rendered in electronic format from the total number of public services rendered was 98.5%.
The most popular services were "Registration of job seekers", "Appointment of state targeted social assistance". The number of approved subordinate regulatory legal acts defining the procedure for the provision of public services is 19.
In order to make public services accessible and inform the public about the provision of public services, stands with visual information (standards, names of services provided and responsible persons for their provision, work schedule, sample applications) are placed in the building of the employment department and the subordinate organization. Similar information is posted on the department's website.
The employment department and the employment center have self-service corners for receiving electronic public services.
A lift is equipped for citizens with disabilities in the employment department, a ramp is installed in the Employment Center, and help buttons are installed.
In order to carry out activities to popularize electronic services among the population, printing materials (booklets, posters), videos explaining the receipt of electronic public services on the e-government portal are used. These materials are posted on the stand and the department's website, and printing materials are additionally distributed to the public.
In order to provide effective and high-quality public services, explanatory events "Open Day", "Round table" with the involvement of employees of the State Corporation, seminars, live broadcasts, a public services fair were held, as well as articles about public services were published in the regional newspapers "Auyl Arayi" and "Selskaya Nov".
All public services are provided in accordance with the Law of the Republic of Kazakhstan "On Public Services" dated April 15, 2013 No. 88-V, in accordance with subordinate regulatory legal acts defining the procedure for the provision of public services.
According to the results of internal control over the quality of public services, no violations of the deadlines for the provision of public services were recorded during 2022.
Issues of further improving the quality and timeliness of the provision of public services are under constant control, measures are being taken to prevent violations of the procedure for the provision of public services. In order to improve the efficiency and quality of services provided to the population, in 2023, the work will be aimed at increasing public services provided electronically, including explanatory events popularizing the receipt of public services in electronic format, conducting explanatory work on compliance with legislation in the provision of public services with specialists directly working with the public in the provision of public services, training seminars.
Information about complaints from service recipients regarding the provision of public services
In 2022, there were no complaints about the provision of public services.
Acting Head of the department D. Smailov