In Kazakhstan, in connection with the improvement and stabilization of the epidemiological situation and a decrease in the increase in the incidence of coronavirus infection (COVID-19), a number of restrictive measures taken earlier in order to prevent the spread of coronavirus have been lifted.
In this regard, we would like to inform you that most of the branches of the Unified Accumulative Pension Fund are returning to their usual full-time service. At the moment 198 service points work in person by appointment, 7 in contactless mode, 7 in remote mode.
You can sign up for a face-to-face appointment on the corporate website enpf.kz, literally in two or three clicks. On the main page of the site, go to the tab "Electronic services", then click on the banner "Book a queue for service", after which you can independently choose a convenient time for you to visit the branch.
Opening hours of branches on weekdays from 9:00 to 18:00, Saturday and Sunday are days off. During the break from 13:00 to 14:00, operating rooms are closed for ventilation, wet cleaning and disinfection / quartzing. There are also two technical breaks of 15 minutes in the first and second half of the day to disinfect work surfaces, chairs, door handles, handrails, etc., and ventilate the premises.
At the same time, we remind you that some of the services from the UAPF, for example, receiving an extract from an individual retirement account, changing details, concluding agreements on retirement benefits from voluntary pension contributions, etc., can be obtained without leaving home, online via the ENPF mobile application and the Personal Account on the corporate website www.enpf.kz (step-by-step instructions on how to receive electronic services are attached in the relevant sections).
In addition, the UAPF also organized field services in compliance with strict sanitary and epidemiological measures. In this case, a preliminary consultation is carried out (including checking the possibility of obtaining services remotely, without leaving). When providing outreach services to citizens, services are provided for processing applications for opening individual retirement accounts for accounting for compulsory professional pension contributions (including applications for joining the contract on pension provision at the expense of compulsory professional pension contributions). Also serviced are contributors (recipients) belonging to the category of socially vulnerable segments of the population (disabled people of groups 1-2, having disability for an indefinite period) in compliance with sanitary and epidemiological measures.
Note that UAPF employees are always ready to provide contributors (recipients) with advice on the accumulative pension system and remote support for receiving electronic services through:
1) phone calls from employees on duty at regional offices (the list is posted on the website enpf.kz);
2) contacting the call-center by short number 1418;
3) a chat bot in Whats app and Viber at +7 777 000 14 18;
4) an online consultant on the corporate website www.enpf.kz;
5) sending applications by e-mail enpf@enpf.kz;
6) accounts on social networks: Instagram, Facebook, VKontakte, twitter Telegram, Odnoklassniki.
Additionally, it is provided for the receipt of services with the sending of a package of documents by post (Kazpost JSC) with the possibility of preliminary online verification of documents on the corporate website of the UAPF.
The list of all branches of JSC "UAPF" and their operating modes are available on the UAPF website.
UAPF was established on August 22, 2013 on the basis of JSC “NPF“ GNPF ”. The founder and shareholder of the UAPF is the Government of the Republic of Kazakhstan represented by the State Institution "Committee for State Property and Privatization" of the Ministry of Finance of the Republic of Kazakhstan. Trust management of UAPF pension assets is carried out by the National Bank of the Republic of Kazakhstan. From January 1, 2016, the functions of developing proposals to improve the efficiency of pension assets management were transferred to the Council for the Management of the National Fund. In accordance with the pension legislation, the UAPF attracts compulsory pension contributions, compulsory professional pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, provides the contributor (recipient) with information on the state of his pension savings (for more details see www.enpf.kz ).