Obtaining an extract from your retirement account is a legally enshrined right of contributors and beneficiaries of the UAPF. Today everyone can find out about the state of their savings in one of the following ways:
by personal appeal directly to the UAPF service offices;
electronically:
- by e-mail to the address provided in the UAPF. The depositor (recipient) receives an extract from the pension account by e-mail according to the selected schedule: monthly, quarterly, once every six months or annually;
- through the Personal Account using an electronic digital signature or login and password;
- on the e-government portal through the Personal Account or using a one-time sms-password, which will be sent to the depositor's (recipient's) mobile phone number registered in the mGov mobile citizens database;
by traditional mail.
To choose the method of obtaining information, a depositor can come to the UAPF office with an identity document. Or, if you have an electronic digital signature (EDS), you can choose or change the method of informing on the enpf.kz website in your Personal Account yourself.
Initially, most contributors, when concluding a pension agreement, chose the method of informing by traditional mail. However, this method is inconvenient for depositors. The frequency of such information is once a year. In addition, when changing the postal address, it is imperative to notify the UAPF. If this is not done, then the UAPF has the right not to send information on the state of pension savings in the future.
As of August 3, 2020, about 1.3 million people receive information about the state of their individual retirement account (IAS) through traditional postal services. More than 858 thousand people received information on the state of their IAS by e-mail.
Demanded by depositors and face-to-face contact, more than 3 million owners of the IPS received information directly at the offices of the UAPF.
The most popular way, however, is online reporting. About 5.7 million depositors have chosen the most convenient and prompt format for obtaining information. In general, as a result of the introduction of remote digital services, more than 90% of UAPF services are rendered online.
The advantage of this method of obtaining information about pension savings is obvious: the depositor has access to information 24/7 (24 hours a day, 7 days a week), at any location, regardless of where he lives.
We remind you that for ENPF contributors who are much more comfortable and more accustomed to receiving all services through smartphones or tablets, there is also a simple and functional ENPF mobile application. It is available in two languages: Kazakh and Russian, in Google Play or AppStore.
To register in the mobile application, you can use a one-time password, which will be sent to your mobile phone via SMS. Two authorization methods are available in the mobile application: enter the IIN and password, or use an electronic digital signature. Also, in the future, you can use the input via Touch ID for Android and IOS and Face ID for IOS, if available on a mobile device.
With the help of the What’s App service at +7 777 000 1418, you can write to the UAPF specialist and get the information you are interested in. Telegram-bot can also be attributed to the services in demand, with which you can receive a mini-statement or send it to an email address. By the way, using this service, you can also recover your password from your Personal Account, get acquainted with the current news and current indicators of the UAPF, and also find the branch nearest to you.
UAPF was established on August 22, 2013 on the basis of JSC “NPF“ GNPF ”. The founder and shareholder of the UAPF is the Government of the Republic of Kazakhstan represented by the State Institution "Committee for State Property and Privatization" of the Ministry of Finance of the Republic of Kazakhstan. Trust management of UAPF pension assets is carried out by the National Bank of the Republic of Kazakhstan. From January 1, 2016, the functions of developing proposals to improve the efficiency of pension assets management were transferred to the Council for the Management of the National Fund. In accordance with the pension legislation, the UAPF attracts compulsory pension contributions, compulsory professional pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, provides the contributor (recipient) with information on the state of his pension savings (for more details see www.enpf.kz ).
Press center of JSC "ENPF"
Media contacts: press@enpf.kz