The Unified Accumulative Pension Fund provided 10.7 million services to its depositors as of August 1, 2020. Despite the current epidemiological situation and the coronavirus infection (COVID-19) pandemic, with which a number of restrictive measures were taken in order to prevent the spread of the dangerous virus and ensure the safety of workers and the population, ENPF contributors continued to receive services in full. Compared to the previous year, there has even been a slight increase in the services provided. So, in 2020, the Fund's investors received 106 thousand services more than in 2019 (an increase of 1%).
It should be noted that due to the development of new technologies and the well-functioning operation of electronic systems, 92.2% or 9.86 million of all services were carried out online. Compared to last year, the popularity of e-services increased by 15.2%. At the moment, most of our depositors, without leaving their homes, receive a whole range of services. In particular, with the help of the Personal Account, which is available both on the website and in the UAPF mobile application, everyone can receive an extract from an individual retirement account, make changes and additions to their details, get a certificate of the availability of an IPS, apply for the appointment of pension payments in connection with the establishment of disability group 1 or 2 for an unlimited period, track the status of the application for payment and (or) relocation, and much more.
At the same time, despite the fact that in some regions full-time service is maintained by appointment (with employment of no more than 50% of all branch employees), and in other areas, the UAPF left a number of restrictive measures, some of the depositors are still served in the offices of the Fund ... For seven months of 2020, 762.8 thousand services were provided in our branches.
The UAPF also has field service departments, which as of August 1 provided 74.3 thousand services to the UAPF contributors. At the moment, this department operates with the involvement of no more than 50% of the staff, in compliance with strict sanitary and epidemiological measures. In this case, a preliminary consultation is carried out (including a check for the possibility of obtaining services online or in person). In the event of a need for field service for processing applications for opening individual retirement accounts for accounting for compulsory professional pension contributions (including applications for joining an agreement on pension provision at the expense of a compulsory professional pension contribution) and servicing contributors (recipients) belonging to the category socially vulnerable segments of the population (disabled people of 1-2 groups), they carry out the exit in compliance with all sanitary and epidemiological measures.
Note that one of the tasks of the UAPF is to provide high-quality consulting services and the development of information channels for contributors and recipients of the Fund. So, for 7 months of this year, compared to the same period last year, the number of depositors' applications through feedback channels increased by almost 2.4 times 825.3 thousand calls in 2020, against 347.2 thousand calls for the same period in 2019 ...
Recall that investors and recipients of the UAPF can get advice in the call-center at 1418 (Calls within Kazakhstan are free), and consultations can be obtained on the corporate website www.enpf.kz, through a chat bot in WhatsApp and Viber at +7 777 000 14 18 and on the official pages of the UAPF in social networks Instagram, Facebook, VKontakte, Twitter Telegram, Odnoklassniki.
UAPF was established on August 22, 2013 on the basis of JSC “NPF“ GNPF ”. The founder and shareholder of the UAPF is the Government of the Republic of Kazakhstan represented by the State Institution "Committee for State Property and Privatization" of the Ministry of Finance of the Republic of Kazakhstan. Trust management of UAPF pension assets is carried out by the National Bank of the Republic of Kazakhstan. From January 1, 2016, the functions of developing proposals to improve the efficiency of pension assets management were transferred to the Council for the Management of the National Fund. In accordance with the pension legislation, the UAPF attracts compulsory pension contributions, compulsory professional pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, provides the contributor (recipient) with information on the state of his pension savings (for more details see www.enpf.kz )