In order to ensure the safety of the population and workers under quarantine conditions, the following operating modes of its regional branches are organized in the Unified Pension Savings Fund (UAPF).
Full-time service by appointment is provided in eight regional branches - in Aktobe, Atyrau, Zhambyl, West Kazakhstan, Kyzylorda, Mangistau, Pavlodar and North Kazakhstan regions, as well as in the regional branch in the city of Zhezkazgan and in the city of Nur-Sultan (in branch at the address Republic ave. 4).
You can make an appointment on the corporate website enpf.kz, literally in two or three clicks. On the main page of the site, go to the tab "Electronic services", then click on the banner "Book a queue for service", after which you can independently choose a convenient time for you to visit the branch.
Opening hours of branches on weekdays from 9:00 to 18:00, Saturday and Sunday are days off. During the break from 13:00 to 14:00, operating rooms are closed for ventilation, wet cleaning and disinfection / quartzing. There are also two technical breaks of 15 minutes in the first and second half of the day to disinfect work surfaces, chairs, door handles, handrails, etc., and ventilate the premises.
In other regions, a number of restrictive measures are in effect until August 31 inclusive, taking into account the regional situation. UAPF offices provide remote services and contactless document acceptance services.
Contactless service of branches is provided on weekdays from 9:00 to 18:00 with a break from 13:00 to 14:00. The addresses of the branches operating in contactless mode are posted on the website enpf.kz.
On-duty employees of the Fund, by appointment, carry out contactless reception of documents for services that cannot be obtained in electronic format, subject to strict sanitary and epidemiological measures and social distancing. Services that cannot be obtained online include:
- registration of applications for the appointment of pension payments in connection with the death of the contributor / recipient (burial);
- registration of applications for the appointment of pension payments in connection with the death of the contributor / recipient (inheritance);
- registration of applications for the appointment of pension payments in connection with leaving for a permanent place of residence outside the Republic of Kazakhstan;
- registration of applications for the transfer of pension savings from JSC "UAPF" to insurance organizations;
- registration of applications for the appointment of pension payments in the presence of an established disability group I / II for an unlimited period;
- registration of an application for opening an individual retirement account for accounting for compulsory professional pension contributions, including applications for joining an agreement on pension provision at the expense of compulsory professional pension contributions.
Other types of UAPF services, for example, obtaining an extract from an individual retirement account, changing details, concluding agreements on retirement benefits at the expense of voluntary pension contributions, etc., can be obtained without leaving home online via the ENPF mobile application and Personal cabinet on the corporate website www.enpf.kz (step-by-step instructions on the procedure for obtaining electronic services are attached in the relevant sections).
In the regions of the UAPF, field services are also organized in compliance with strict sanitary and epidemiological measures. In this case, a preliminary consultation is carried out (including checking the possibility of obtaining services remotely, without leaving). When providing outreach services to citizens, services are provided for drawing up applications for opening individual retirement accounts for accounting for compulsory professional pension contributions (including applications for joining an agreement on pension provision at the expense of compulsory professional pension contributions). It also serves contributors (recipients) belonging to the category of socially vulnerable segments of the population (disabled people of groups 1-2, having disability for an indefinite period) in compliance with sanitary and epidemiological measures.
UAPF employees are always ready to provide contributors (recipients) with advice on the accumulative pension system and remote support for receiving electronic services through:
1) phone calls from the duty employees of regional offices (the list is posted on the website enpf.kz);
2) contacting the call-center by short number 1418;
3) a chat bot in Whats app and Viber at +7 777 000 14 18;
4) an online consultant on the corporate website www.enpf.kz;
5) sending applications by e-mail enpf@enpf.kz;
6) accounts on social networks: Instagram, Facebook, VKontakte, twitter Telegram, Odnoklassniki.