In Kazakhstan, due to the complication of the epidemiological situation and the increase in the incidence of coronavirus infection (COVID-19), from July 5, a fourteen-day quarantine was introduced with a number of restrictive measures in order to prevent the spread of coronavirus.
Thus, in order to prevent the spread of coronavirus infection (COVID-19) and ensure the safety of workers and the population, the Unified Accumulative Pension Fund announces the following operating hours of its regional branches.
In seven regions, full-time service by appointment will remain (with employment of no more than 50% of all employees of the branch). Full-time admission is carried out in the regional branches in Almaty, East Kazakhstan (except for the branches of Karaul village, Aktogay station, Kalbatau village and the regional branch in Semey), West Kazakhstan, Kyzylorda (except for the office in Zhanakorgan village), Mangistau and Pavlodar regions, as well as in the regional branch in the city of Zhezkazgan.
You can make an appointment on the corporate website enpf.kz, literally in two or three clicks. On the main page of the site, go to the tab “Electronic services”, then click on the banner “Book a queue for service”, after which you can independently choose a convenient time for you to visit our branch. Opening hours of branches on weekdays from 9:00 to 18:00, Saturday and Sunday are days off.
Note that during the lunch break from 13:00 to 14:00, the operating room will be closed for ventilation, wet cleaning and disinfection / quartzing. In addition, there are two technical breaks of 15 minutes in the first and second half of the day for disinfection of work surfaces, chairs, door handles, handrails, etc., ventilation of the premises.
In other regions, until July 31 inclusive, the UAPF left a number of restrictive measures. So, in order to protect the life and health of citizens, as well as to ensure the safety of the population, the units of the Fund were transferred to the mode of remote service and contactless receipt of documents.
Opening hours of branches for contactless service on weekdays from 9:00 to 18:00 with a lunch break from 13:00 to 14:00. In this mode, regional branches operate in Akmola, Aktobe, Atyrau, Zhambyl, Kostanay, North Kazakhstan and Turkestan regions, as well as in branches in the city of Nur-Sultan and Almaty. You can find the addresses of the branches operating in contactless mode on the website enpf.kz.
On-duty employees of the Foundation, by appointment, carry out contactless reception of documents for services that cannot be obtained in electronic format, subject to strict sanitary and epidemiological measures and principles of social distancing. Services that cannot be obtained online include:
- registration of applications for the appointment of pension payments in connection with the death of the contributor / recipient (burial);
- registration of applications for the appointment of pension payments in connection with the death of the contributor / recipient (inheritance);
- registration of applications for the appointment of pension payments in connection with departure for permanent residence outside the Republic of Kazakhstan (in exceptional cases, at the request of the consumer of the Fund's services);
- registration of applications for the transfer of pension savings from JSC "UAPF" to insurance organizations;
Other types of UAPF services, for example, receiving an extract from an individual retirement account, changing details, concluding agreements on retirement benefits at the expense of DPA, etc., you can receive without leaving your home online through the ENPF mobile application and your Personal Account posted on the corporate website of the Fund www.enpf.kz (step-by-step instructions on the procedure for obtaining electronic services are attached in the relevant sections).
Let us recall that the UAPF also has a field service department. At the moment, it operates with the involvement of no more than 50% of the staff, in compliance with strict sanitary and epidemiological measures. In this case, a preliminary consultation is carried out (including a check for the possibility of receiving services in person). In the event of a need for field service for processing applications for opening individual retirement accounts for accounting for compulsory professional pension contributions (including applications for joining an agreement on pension provision at the expense of a compulsory professional pension contribution) and servicing contributors (recipients) belonging to the category socially vulnerable segments of the population (disabled people of 1-2 groups), they travel in compliance with all sanitary and epidemiological measures.