In Kazakhstan, in recent weeks, a phased removal of the quarantine restrictions has begun. Moreover, it is very important to take into account the current situation with the spread of coronavirus infection (COVID-19) and the ongoing quarantine in some cities of our republic. In this regard, the Unified Accumulative Pension Fund reports that in five regional branches (Akmola, Aktyubinsk, Kostanai, Kyzylorda and North Kazakhstan regions) and a branch of the city of Nur-Sultan, a gradual transition to full-time service of the Fund's depositors and recipients has begun.
We note that the UAPF introduces a number of restrictive measures in these branches, in particular, admission is by appointment. This is very easy to do on the corporate site enpf.kz in just two or three clicks. By clicking on the tab “Electronic Services”, you can click on the banner “Book a Service Queue”, then you can choose the time of visiting our branch convenient for you. The branch opening hours are from 9:00 to 18:00, Saturday and Sunday are days off.
Note that during the lunch break from 13:00 to 14:00 the operating room will be closed for ventilation, wet cleaning and disinfection / quartzing. In addition, there are two technical breaks of 15 minutes in the morning and afternoon for the disinfection of work surfaces, chairs, door handles, handrails, etc., and ventilation of the premises.
In the remaining regions until June 15 inclusive, UAPF JSC left a number of restrictive measures. So, in order to protect the life and health of citizens, as well as to ensure the safety of the population, the Fund’s divisions contactlessly accept documents, with the involvement of no more than 50% of specialists from the staff of the branch.
The working hours of the branches for contactless services on weekdays from 9:00 to 18:00 with a lunch break from 13:00 to 14:00. You can familiarize yourself with the addresses of branches operating in contactless mode on the site enpf.kz.
The Foundation on-call staff, by appointment, will contactlessly accept documents for services that cannot be obtained in electronic format, subject to strict sanitary and epidemiological measures and the principles of social distance. Services that cannot be obtained online include:
- registration of applications for the appointment of pension payments in connection with the death of the depositor / recipient (burial);
- registration of applications for the appointment of pension payments in connection with the death of the depositor / recipient (inheritance);
- execution of applications for the assignment of pension payments in connection with a trip to a permanent place of residence outside the Republic of Kazakhstan (in exceptional cases, at the request of a consumer of the Fund's services);
- execution of applications for the transfer of pension savings from UAPF JSC to insurance organizations;
Other types of UAPF services, for example, obtaining an extract from an individual retirement account, changing details, concluding pension agreements at the expense of DPV, etc., you can receive online without leaving your home using the ENPF mobile application and My Account posted on the Foundation’s corporate website www.enpf.kz (step-by-step instructions on how to receive electronic services are attached in the relevant sections).
In addition, the employees of the Fund are always ready to provide investors (recipients) with advice on the accumulative pension system and remote support for receiving electronic services of the Fund through:
1) telephone calls from duty officers of regional branches (a list of which is available on the site enpf.kz);
2) contacting the Fund's call center at short number 1418;
3) chatbot in Whats app, Viber, Facebook, VKontakte by phone number
+7 777 000 14 18;
4) an online consultant on the Foundation's corporate website www.enpf.kz;
5) by sending applications by e-mail enpf@enpf.kz;
6) accounts in social networks: Instagram, Facebook, VKontakte, twitter Telegram, Classmates.
In addition, it is envisaged to receive UAPF services by sending a package of documents by mail (Kazpost JSC) with the possibility of preliminary online verification of a package of documents on the Foundation’s corporate website.