As of May 1, 2020, almost 90% of its services are performed by the Unified Accumulative Pension Fund in electronic format. Despite the state of emergency and quarantine introduced in Kazakhstan, the amount of services received by UAPF depositors not only did not decrease, but even increased compared to the same period in 2019. The leading role in this was played by an established system of providing services in electronic format.
In the first four months of 2020, more than 7 million services were provided to UAPF investors and recipients, more precisely 7,086 954. This is 15.3% higher than last year. 6.4 million services provided in electronic format. At the moment, the most popular service is to receive an extract from an individual retirement account, more than 6.5 million times depositors have chosen this service. Compared with the indicators as of May 1, 2019, the figure increased by 26%. Almost 6.3 million times the extract was received electronically. This suggests that the fund contributors appreciated the advantages of the Personal Account both on the website and in the UAPF mobile application, because any citizen can get an extract and control his savings in just two or three clicks.
Recall that in your account you can get not only an extract, but also a number of services provided by UAPF. For example, to make changes and additions to your details, obtain a certificate on the availability of IPS, submit an application for assignment of pension payments in connection with the determination of disability of group 1 or 2 for an unlimited period, tracking the status of the application for payment and (or) relocation, and much more.
In addition, for the past year, the procedure for opening a pension account in UAPF has been simplified. In accordance with the amendments to the Law on pension provision of the Republic of Kazakhstan, in order to open an IPS to take into account mandatory pension contributions, an individual from January last year does not need to contact the UAPF service offices in order to draw up an application for opening an IPS. Now, if an individual does not have an IPS in the UAPF, then it opens automatically when a down payment is received. Thus, in the first four months of 2020, more than 1 million IPS was discovered, which is almost 12 times higher than last year.
It should be noted that despite the termination of the state of emergency, a quarantine regime is maintained in the cities of Kazakhstan. For this reason, and taking into account the prevailing situation with the spread of coronavirus infection (COVID-19), the UAPF has left a number of restrictive measures and informs that in order to protect the life and health of citizens, as well as to ensure the safety of the population, the Fund’s departments conduct contactless reception of documents with attracting no more than 50% of specialists from the staff of the branch office to work in the office.
The Foundation on-call staff, by appointment, will contactlessly accept documents for services that cannot be obtained in electronic format, subject to strict sanitary and epidemiological measures and the principles of social distance. Services that cannot be obtained online include:
- registration of applications for the appointment of pension payments in connection with the death of the depositor / recipient (burial);
- registration of applications for the appointment of pension payments in connection with the death of the depositor / recipient (inheritance);
- execution of applications for the assignment of pension payments in connection with a trip to a permanent place of residence outside the Republic of Kazakhstan (in exceptional cases, at the request of a consumer of the Fund's services);
- execution of applications for the transfer of pension savings from UAPF JSC to insurance organizations.
UAPF was established on August 22, 2013 on the basis of JSC NPF GNPF. The UAPF founder and shareholder is the Government of the Republic of Kazakhstan represented by the State Institution “Committee of State Property and Privatization” of the Ministry of Finance of the Republic of Kazakhstan. UAPF pension assets are managed by the National Bank of the Republic of Kazakhstan. From January 1, 2016, the functions for developing proposals to improve the management of pension assets were transferred to the National Fund Management Council. In accordance with the pension legislation, the UAPF attracts mandatory pension contributions, mandatory professional pension contributions, voluntary pension contributions, pension payments, individual accounting of pension accumulations and payments, provides the depositor (recipient) with information on the status of his pension accumulations (for more information visit www.enpf.kz )