For several months now, the ill-fated coronavirus (COVID-19) has been raging all over the world. The number of cases has already exceeded one million people. An insidious disease has not spared Kazakhstan. In our country, the virus has reached all areas, and the number of people in hospital beds is only growing. For this reason, the leadership of Kazakhstan decided to introduce a state of emergency in the country, and even announced quarantine in large cities.
All this, of course, affected the working hours of the branches of the Unified Accumulative Pension Fund. Due to the threat of spread of infection, the Fund’s regional branches in the cities of Nur-Sultan, Almaty, and then Shymkent, Aktobe, Karaganda, Taraz, Pavlodar, Kyzylorda and Kokshetau were transferred from face-to-face reception of documents to remote mode of servicing and provision of pension services to depositors (recipients) on the funded pension system. The remote service mode in these branches will last until the end of the established quarantine mode.
Perhaps new cities will replenish the list as they are included in strict quarantine mode. But for now, in all other regional divisions of the Fund, taking into account the social significance of the services provided by the Fund, duty-free employees work in urgent cases requiring contactless reception of documents by appointment by phone posted on enpf.kz. They accept documents through a specially equipped and constantly disinfected workplace.
Pre-recording can be done by duty officers of regional branches (a list of which is also available on the enpf.kz website) or specialists of the UAPF call center at short number 1418 (toll-free in Kazakhstan) or at +7 727 356 10 60 (for international and long distance calls).
It is important to note that contactless acceptance of documents is carried out on the following priority (urgent) types of pension services:
- registration of applications for the appointment of pension payments in connection with the death of the depositor / recipient (burial);
- registration of applications for the assignment of pension payments in connection with a trip to a permanent place of residence outside the Republic of Kazakhstan;
- registration of applications for the appointment of pension payments in connection with disability;
- registration of applications for the appointment of pension payments in connection with the death of the depositor / recipient (inheritance);
- execution of applications for the transfer of pension savings to an insurance company.
In addition, the UAPF provides for the receipt of services by sending a package of documents by mail (Kazpost JSC) with the possibility of preliminary online verification of a package of documents on the Foundation’s corporate website.
UAPF depositors and recipients can receive an answer to any questions raised by:
1) telephone calls from duty officers of regional branches (a list of which is available on the site enpf.kz);
2) contacting the Fund's call center at short number 1418;
3) chat bot in Whats app, Viber phone number +7 777 000 14 18;
4) an online consultant on the Foundation's corporate website www.enpf.kz;
5) by sending applications by e-mail enpf@enpf.kz;
6) accounts in social networks: Instagram, Facebook, VKontakte, twitter Telegram, Classmates.
Schedule of their work: weekdays from 9:00 to 18:00 hours, Saturday and Sunday - days off.
Other types of Foundation services that are not urgent, we offer and strongly recommend receiving through electronic services - online.
For example, one of the most popular services from UAPF is to receive an extract from an individual retirement account. At the moment, it is easy to get it without leaving your home and in just a couple of minutes. You can get an extract through your account on the site enpf.kz. To enter it, it is enough to register on the site and enter your data and password, or use an electronic digital signature (EDS). By the way, EDS can now be obtained online on the e-government portal on the website egov.kz.
If you have forgotten the password, or if the password does not meet the requirements
security, then you can go through re-registration. To do this, use the link: www.enpf.kz, the “Personal Account” section, the “Registration / Forgot Password” tab, fill in all fields, indicate the email address or mobile phone number registered in the Foundation’s database and click on “Send” . After receiving a one-time password to the specified email address or mobile phone number, you need to use the "Enter one-time password" tab. To access the Internet statement, enter the one-time password received via e-mail or SMS and register a new password (if desired).