Now in the world there is a difficult situation with the spread of coronavirus infection (COVID-19), people are sitting at home and are not able to go outside. However, this does not prevent UAPF investors from receiving the full range of services through the electronic services of the fund.
As of April 1, 2020, the Unified Accumulative Pension Fund provided 4.7 million services of which 84.5% (3.9 million) of services were provided in electronic format. Compared to the first quarter of 2019, growth was 6.8%. As we can see, every day our investors see the advantage of this particular method of informing.
For example, by registering in your personal account, you can receive statements from the IPS and control your savings online in just two or three clicks. Similarly, in the three months of 2020, UAPF depositors and recipients received 3.9 million extracts from an individual retirement account without leaving home. Note that the advantage of the Personal Account is that you can use it both on the corporate website www.enpf.kz and in our mobile application ENPF.
In your account you can get not only an extract, but also a number of other services provided by UAPF. For example, to make changes and additions to your details, obtain a certificate on the availability of IPS, submit an application for assignment of pension payments in connection with the determination of disability of group 1 or 2 for an unlimited period, tracking the status of the application for payment and (or) relocation, and much more.
Despite the popularity of electronic services, before the introduction of quarantine measures and the state of emergency in Kazakhstan, UAPF investors were actively serviced in our offices. In the first three months of 2020 alone, 646 thousand services were provided in branches, which is 13.9% of the total volume of operations. In the first quarter, before the introduction of the state of emergency regime, field service was also carried out, during which 74 338 services were provided, the growth compared to the previous year was 83.2%. More than 200 thousand citizens held 6802 field presentations in order to raise awareness among the population.
Recall that for the past year, the procedure for opening a pension account in UAPF has been simplified. In accordance with the amendments to the Law on pension provision of the Republic of Kazakhstan, in order to open an IPS to take into account mandatory pension contributions, an individual from January last year does not need to contact the UAPF service offices in order to draw up an application for opening an IPS. Now, if an individual does not have an IPS at the UAPF, then it opens automatically when a down payment is received. Thus, in the first three months of 2020, over 70 thousand pension accounts were opened, which is 27.6% higher than last year.
UAPF was established on August 22, 2013 on the basis of JSC NPF GNPF. The UAPF founder and shareholder is the Government of the Republic of Kazakhstan represented by the State Institution “Committee of State Property and Privatization” of the Ministry of Finance of the Republic of Kazakhstan. UAPF pension assets are managed by the National Bank of the Republic of Kazakhstan. From January 1, 2016, the functions for developing proposals to improve the management of pension assets were transferred to the National Fund Management Council. In accordance with the pension legislation, the UAPF attracts mandatory pension contributions, mandatory professional pension contributions, voluntary pension contributions, pension payments, individual accounting of pension accumulations and payments, provides the depositor (recipient) with information on the status of his pension accumulations (for more information visit www.enpf.kz )