The Unified Accumulative Pension Fund provided over 17.4 million services to its depositors in just 11 months of 2020. Despite the current epidemiological situation and the coronavirus infection (COVID-19) pandemic, in connection with which a number of restrictive measures were adopted this year, the number of services provided increased by 10.9% or 1.7 million units compared to the same period in 2019 ... The growth was largely due to the popularity of the UAPF's electronic services: over 92% (16.1 million) of the services the Fund provided online. Let us remind you that in the Personal Account, which is available both on the website and in the UAPF mobile application, contributors have the opportunity to receive services at any time and anywhere. For example, this is receiving an extract from an individual retirement account, making changes and additions to your details, obtaining a certificate of the availability of an IAS, applying for the appointment of pension payments in connection with the establishment of a disability group 1 or 2 for an unlimited period, tracking the status of the application for payment, and much more. 171 branch of the UAPF continues its work in compliance with all sanitary measures. In them our depositors received about 1.3 million services in 11 months. Note that the UAPF also has field service departments, which as of December 1 provided 83.7 thousand services to the Fund's investors. In addition, to provide pension services to remote settlements of the country, UAPF JSC and Kazpost JSC are implementing a joint project to provide services to depositors and recipients of the Fund in the branches of the national postal operator. In settlements where there are no UAPF service centers, depositors can receive services, for the provision of which they previously had to go to the nearest large settlements. For 11 months of 2020, the Fund's depositors received about 5.6 thousand services in Kazpost. One of the tasks of the UAPF is to provide high-quality consulting services and the development of information channels for contributors and recipients of the Fund. From January 1 to November 30, 2020, the number of contributors' calls through feedback channels more than doubled compared to the same period last year: 1.3 million calls in 2020, against 648.3 thousand calls in the same period in 2019 ... We remind you that investors and recipients of the UAPF can get advice in the call-center at 1418 (call within Kazakhstan is free), and consultations can be obtained on the corporate website www.enpf.kz, via the chat bot in WhatsApp and Viber at +7 777 000 14 18 and on the official pages of the UAPF in social networks Instagram, Facebook, VKontakte, Twitter, Telegram, Odnoklassniki.