JSC "UAPF" is constantly working to inform contributors (recipients) about the status of their individual pension accounts (IAS).
You can find out about the status of your IPS directly by contacting the UAPF offices in person, as well as by receiving an extract by traditional mail and electronic means.
The most popular way of informing about the state of the IPS today is through the Internet connection. It was chosen by more than 6.6 million owners of IPS (54.2% of the total number of all IPS). At the same time, depositors and recipients will learn about the status of 5,762,454 accounts through their personal account on the enpf.kz website or the ENPF mobile application at any time and from anywhere in the world. The number of people who chose this method of informing increased by 225,125 people (4%) over the year.
853 954 people receive an e-mail statement to the address provided in the UAPF. It is sent to the account holder by e-mail according to the selected schedule: monthly, quarterly, semi-annually or annually.
1,297,726 people still prefer to receive statements by traditional mail. This is 44% less than, for example, 5 years ago in 2015, when 2,939,233 depositors and recipients chose the postal service as a method of information, which indicates a decrease in the demand for this type of information.
JSC "UAPF" notifies that if the depositor (or recipient) still prefers to receive an extract from the IPS once a year by regular mail, but at the same time has changed the address of residence, then he must inform the Fund about it. The Law of the Republic of Kazakhstan "On Pension Provision in the Republic of Kazakhstan" provides that this must be done within 10 days after the change of address. Otherwise, the postal operator will not be able to deliver the pension account statement to the addressee, and it will return to the Fund. For the next year, UAPF will not send an extract to such a depositor (recipient), the status of informing which will be listed as “undefined”. As of the beginning of November, there were more than 1 million such contributors, or 8.8% of the total number of accounts for all types of pension contributions.
The method of informing in person when contacting the offices of the Fund was determined by 3,029,417 people, while last year this figure was 1,938,547 calls. The increase was 56.3%. However, it should be borne in mind that these statistics were largely supplemented by the owners of newly opened accounts. In this regard, the UAPF reminds the newcomers of the pension system that, starting from 2019, there is no need to conclude an agreement to open an IPS for mandatory pension contributions. The account is opened automatically upon receipt of the first installment. Identification of an individual is carried out according to personal data (full name, IIN, date of birth) specified in the electronic format of the payment order when transferring compulsory pension contributions, and all the necessary information about the details of the current identity document of an individual about the place of permanent residence of the UAPF receives from information systems of state bodies. At the same time, the method of informing when opening such an account is automatically determined as “In personal contact”. That is, all investors whose IPS was recently opened are advised to come to the UAPF office with an identity document and choose the desired method of information. It can also be done remotely on the enpf.kz website if you have an electronic digital signature.
The UAPF reminds of the need to constantly monitor your retirement account in any convenient way in order to be sure of its regular replenishment and plan your future retirement.