The Unified Accumulative Pension Fund provided 15.8 million services to its depositors for 10 months of 2020. Despite the current epidemiological situation and the coronavirus infection (COVID-19) pandemic, in connection with which a number of restrictive measures were adopted this year, the number of services provided increased by 8% or 1.2 million units compared to the same period in 2019.
Of the total volume of transactions as of November 1 of this year, 14.5 million (i.e. more than 92%) services were carried out in electronic format. Compared to last year, the popularity of e-services increased by 23.8% or 2.8 million services. Thus, we see that most of our depositors, using their Personal Account, which is available both on the website and in the UAPF mobile application, receive a whole range of services without leaving their homes. In particular, this is obtaining an extract from an individual retirement account, making changes and additions to your details, obtaining a certificate of the availability of an IAS, submitting an application for assigning pension payments in connection with the establishment of group 1 or 2 disability indefinitely, tracking the status of the application for payment and (or ) moving and much more.
At the moment, in compliance with all sanitary measures, about 200 branches of the UAPF also provide services. In them, our depositors have received over 1.1 million services in 10 months. In addition, the UAPF also has field service departments, which as of November 1 provided 80.4 thousand services to the Fund's investors.
One of the tasks of the UAPF is to provide high-quality consulting services and the development of information channels for contributors and recipients of the Fund. For 10 months of this year, compared to the same period last year, the number of applications from depositors through feedback channels has more than doubled: 1.2 million applications in 2020, compared to 580.4 thousand applications for the same period in 2019.
We remind you that investors and recipients of the UAPF can get advice in the call-center at 1418 (Call within Kazakhstan is free), and consultations can be obtained on the corporate website www.enpf.kz, via a chat bot in WhatsApp and Viber at +7 777 000 14 18 and on the official pages of the UAPF in social networks Instagram, Facebook, VKontakte, Twitter Telegram, Odnoklassniki.