Report on the Activities of the State Institution “Office of the Akim of Zaisan District” on the Provision of Public Services for 2025

Report on the Activities of the State Institution “Office of the Akim of Zaisan District” on the Provision of Public Services for 2025

Information on the Results of Control Measures

In 2025, 8 control measures were conducted to assess the quality of public service delivery. A total of 2 local executive bodies were covered by the control.

During the inspections, 2 violations were identified, including:

• violation of legislative requirements in the field of public services – 1 case;
• discrepancies in reporting data – 1 case.

Information on the Results of Public Service Delivery

During the reporting period, a total of 4,482 public services were provided, including:

• 4,164 to individuals;
• 318 to legal entities.

By service delivery channels:

• through the office (paper-based) – 1,172 services
  (1,054 individuals, 118 legal entities)
• through the State Corporation “Government for Citizens” – 361 services
  (353 individuals, 8 legal entities)
• in electronic format – 3,054 services
  (2,809 individuals, 245 legal entities)

Electronic services:

• via the e-Government portal – 2,944
• via the State Database “E-Licensing” – 1,099
• via the service provider’s information systems – 171

Information on Service Refusals

In 2025, 483 justified refusals were registered, including:

• 472 for individuals;
• 11 for legal entities.

By format:

• electronic – 379
• paper-based – 104

Information on Complaints

No complaints regarding the quality of public service delivery were received during the reporting period.

Information on Professional Development

In 2025, 6 employees completed advanced training courses on
“Practical Tools for Improving the Quality of Public Services”.

Public Awareness Activities

A total of:

• 9 outreach events were conducted;
• reaching 131 people;
• 8 online events (via Instagram) were organized.

These activities were aimed at promoting electronic public services.

Conclusion

Efforts to improve the quality and accessibility of public services, eliminate identified violations, and ensure compliance with legislation will be continued.

 

Дата публикации

27 марта 2026