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This Law regulates public relations in the provision of public services.
Chapter 1. GENERAL PROVISIONS
Article 1. Basic concepts used in this Law
The following basic concepts are used in this Law:
1) State Corporation "Government for Citizens" (hereinafter referred to as the State Corporation) is a legal entity created by the decision of the Government of the Republic of Kazakhstan to provide public services, services for the issuance of technical specifications for connecting natural monopoly entities to networks and services of quasi-public sector entities in accordance with by the legislation of the Republic of Kazakhstan, organizing work on accepting applications for the provision of public services, services for issuing technical specifications for connecting to networks of natural monopoly entities, services of quasi-public sector entities and issuing their results to a service recipient on the principle of "one window", as well as ensuring the provision of public services in electronic form, carrying out state registration of rights to real estate at the place of its location;
1-1) an authorized body in the field of informatization - a central executive body that carries out management and cross-sectoral coordination in the field of informatization and "electronic government";
1-2) the principle of "one application" - a form of provision of public services, which provides for the combination of several public services provided on the basis of one application;
2) the principle of "one window" - a form of centralized provision of public services, providing for the minimum participation of the service recipient in the collection and preparation of documents in the provision of public services and limiting his direct contact with service providers;
3) the service recipient - individuals and legal entities, with the exception of central state bodies, foreign establishments of the Republic of Kazakhstan, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, settlements, villages, rural districts;
4) service provider - central state bodies, foreign establishments of the Republic of Kazakhstan, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, settlements, villages, rural districts, as well as physical and legal persons providing public services in accordance with the legislation of the Republic of Kazakhstan;
5) public service - one of the forms of implementation of certain state functions, carried out on an individual basis upon request or without the request of service recipients and aimed at the implementation of their rights, freedoms and legitimate interests, providing them with the corresponding material or intangible benefits;
6) excluded by the Law of the Republic of Kazakhstan dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication);
7) public service standard - a list of basic requirements for the provision of public services, including the characteristics of the process, the form, content and result of the provision, as well as other information, taking into account the specifics of the provision of public services;
8) the register of public services - a classified list of public services;
9) A single contact center is a legal entity determined by the Government of the Republic of Kazakhstan that performs the functions of an information and reference service for providing service recipients with information on the provision of state and other services, as well as for state bodies - information on the provision of information and communication services;
10) information system for monitoring the provision of public services - an information system designed to automate and monitor the process of providing public services, including those provided through the State Corporation "Government for Citizens";
10-1) a pilot project in the provision of public services - the introduction of new approaches in the provision of public services for the purpose of research, analysis of prospects and minimization of risks;
11) public monitoring of the quality of the provision of public services - the activities of individuals, non-profit organizations to collect, analyze information on the level of quality in the provision of public services and develop recommendations;
12) assessment of the quality of the provision of public services - activities to determine the effectiveness of measures to provide service recipients with affordable and high-quality public services provided by central state bodies, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities district significance, village s, villages, rural districts;
13) state control over the quality of the provision of public services - activities on verification, preventive control and monitoring of compliance with the legislation of the Republic of Kazakhstan in the field of provision of public services by central state bodies, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of regional significance, settlements, villages, rural districts, as well as individuals and legal entities that provide public services in accordance with the legislation of the Republic of Kazakhstan;
14) an authorized body for the assessment and control over the quality of the provision of public services - a central state body that, within its competence, carries out activities for the assessment and control over the quality of the provision of public services;
15) automation of the process of providing public services - the procedure for transforming the administrative processes of the service provider to ensure the provision of public services in electronic form;
16) optimization of the process of rendering a public service - an event aimed at simplifying the process of providing a public service, reducing the period for rendering a public service, the list of documents submitted by service recipients, as well as links in the process of providing it, including through automation;
17) an authorized body in the field of provision of public services - a central state body that carries out management and intersectoral coordination in the provision of public services;
17-1) proactive service - a state service provided in electronic form, provided on the initiative of the service provider, for the provision of which the mandatory consent of the service provider is required, provided through a subscriber device of cellular communication;
17-2) subscriber cellular communication device - means of communication for individual use, generating electrical communication signals for transmitting or receiving information specified by the subscriber and connected to the network of the cellular operator, which does not have a permanent geographically determined location within the served territory, operating in cellular networks;
18) excluded by the Law of the Republic of Kazakhstan dated May 24, 2018 No. 156-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication);
19) the web portal of "electronic government" is an information system that is a single window of access to all consolidated government information, including the regulatory legal framework, and to public services, services for issuing technical specifications for connecting natural monopoly entities to networks and services of quasi-public entities. sector rendered electronically.
Footnote. Article 1 as amended by the Laws of the Republic of Kazakhstan dated 23.11.2015 No. 417-V (shall be enforced upon expiry of ten calendar days after the day of its first official publication); dated 24.11.2015 No. 419-V (shall be enforced from 01.01.2016); dated 17.11.2015 No. 408-V (shall be enforced from 01.03.2016); dated May 24, 2018 No. 156-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication); dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Article 2. Legislation of the Republic of Kazakhstan in the field of provision of public services
1. The legislation of the Republic of Kazakhstan in the provision of public services is based on the Constitution of the Republic of Kazakhstan, consists of this Law and other regulatory legal acts of the Republic of Kazakhstan.
2. If an international treaty ratified by the Republic of Kazakhstan establishes rules other than those contained in this Law, then the rules of the international treaty shall apply.
Article 3. Basic principles for the provision of public services
Public services are provided on the basis of the following basic principles:
equal access to service recipients without any discrimination based on origin, social, official and property status, sex, race, nationality, language, attitude to religion, beliefs, place of residence or any other circumstances;
inadmissibility of manifestations of bureaucracy and red tape in the provision of public services;
accountability and transparency in the provision of public services;
quality and availability of public services;
continuous improvement of the process of rendering public services;
economy and efficiency in the provision of public services.
Article 4. Rights of service recipients
1. Service recipients have the right:
1) receive in an accessible form from the service provider complete and reliable information on the procedure for the provision of public services;
2) receive state from a servant in accordance with the subordinate normative legal act that determines the procedure for the provision of public services;
3) appeal against decisions, actions (inaction) of the central state body, local executive body of a region, a city of republican significance, the capital, a district, a city of regional significance, akim of a district in a city, a city of district significance, a settlement, a village, a rural district, as well as a service provider and (or) their officials, the State Corporation and (or) its employees on the provision of public services in the manner prescribed by the legislative acts of the Republic of Kazakhstan;
4) receive public services in paper and (or) electronic form in accordance with the legislation of the Republic of Kazakhstan;
5) participate in public discussions of draft subordinate regulatory legal acts that determine the procedure for the provision of public services, in the manner prescribed by Article 15 of this Law;
6) apply to the court with a claim for the protection of violated rights, freedoms and legal interests in the provision of public services.
2. Foreigners, stateless persons and foreign legal entities receive state services on an equal basis with citizens and legal entities of the Republic of Kazakhstan, unless otherwise provided by the laws of the Republic of Kazakhstan.
Footnote. Article 4 as amended by the Laws of the Republic of Kazakhstan dated 17.11.2015 No. 408-V (shall be enforced from 01.03.2016); dated 03.12.2015 No. 433-V (shall be enforced from 01.01.2016); dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Article 5. Rights and obligations of service providers
1. Service Providers have the right to:
1) receive from central state bodies, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, settlements, villages, rural districts, information necessary for the provision of public services;
2) refuse to provide public services in cases and on the grounds established by the laws of the Republic of Kazakhstan.
2. The Service Providers are obliged to:
1) provide public services in accordance with the subordinate regulatory legal acts that determine the procedure for the provision of public services;
2) create the necessary conditions for persons with disabilities when they receive public services;
3) provide complete and reliable information on the procedure for the provision of public services to service recipients in an accessible form;
4) provide central state bodies, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, settlements, villages, rural districts, other service providers, the State Corporation, documents and information necessary to provide public services, including through the integration of information systems, in accordance with the legislation of the Republic of Kazakhstan;
5) ensure the delivery of the result of the public service to the State Corporation, provided through the State Corporation, no later than one day before the expiration of the term for the provision of public services, established by the subordinate regulatory legal act that determines the procedure for the provision of public services;
6) improve the qualifications of employees in the provision of public services, as well as teach the skills of communication with people with disabilities;
7) consider complaints of service recipients and inform them about the results of consideration within the time limits established by this Law;
8) ensure the possibility of receiving information by service recipients about the stage of execution of the public service;
9) take measures aimed at restoring violated rights, freedoms and legitimate interests of service recipients;
10) ensure the uninterrupted operation of information systems used for the provision of public services, as well as containing the necessary relevant information for their provision;
11) ensure that data are entered into the information system for monitoring the provision of public services on the stage of provision of public services in the manner prescribed by the authorized body in the field of informatization;
12) receive written consent or consent, confirmed by an electronic digital signature, or consent through the subscriber's cellular communication device of the service recipient to use information constituting a secret protected by law contained in information systems when providing public services, unless otherwise provided by the laws of the Republic of Kazakhstan.
When providing public services, it is not allowed to request from service recipients:
1) documents and information that can be obtained from information systems;
2) notarized copies of documents, the originals of which presented for reconciliation to the service provider, the State Corporation, with the exception of cases provided for by the legislation of the Republic of Kazakhstan, regulating the issues of pension and social security.
Footnote. Article 5 as amended by the Laws of the Republic of Kazakhstan dated 17.11.2015 No. 408-V (shall be enforced from 01.03.2016); dated 03.12.2015 No. 433-V (shall be enforced from 01.01.2016); dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Chapter 2. STATE REGULATION
IN THE SPHERE OF RENDERING PUBLIC SERVICES
Article 6. Competence of the Government of the Republic of Kazakhstan in the provision of public services
Government of the Republic of Kazakhstan:
1) develops the main directions of state policy in the provision of public services and organizes their implementation;
2) excluded by the Law of the Republic of Kazakhstan dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication);
2-1) approves the regulation on the Interdepartmental Commission on the provision of public services and its composition;
3) - 9) excluded by the Law of the Republic of Kazakhstan dated 29.09.2014 No. 239-V (shall be enforced upon expiry of ten calendar days after the day of its first official publication);
10) perform other functions assigned to it by the Constitution, this Law, other laws of the Republic of Kazakhstan and acts of the President of the Republic of Kazakhstan.
Footnote. Article 6 as amended by the Laws of the Republic of Kazakhstan dated 29.09.2014 No. 239-V (shall be enforced upon expiry of ten calendar days after its first official publication); dated 17.11.2015 No. 408-V (shall be enforced from 01.03.2016); dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Article 7. Competence of the authorized body for the assessment and control over the quality of the provision of public services
The authorized body for the assessment and control over the quality of the provision of public services:
1) ensures the implementation of state policy in the provision of public services within the limits of its competence;
2) exercise state control over the quality of the provision of public services;
3) develops and approves the rules of state control over the quality of the provision of public services;
4) requests information on the results of internal control over the quality of the provision of public services;
5) develops and approves a methodology for assessing the quality of the provision of public services in agreement with the authorized body in the field of informatization;
6) carries out the formation, implementation, monitoring of implementation and assessment of the results of the state social order for conducting public monitoring of the quality of the provision of public services;
7) excluded by the Law of the Republic of Kazakhstan dated 02.11.2015 No. 384-V (shall be enforced from 01.01.2016);
8) provides information, advisory, methodological support to individuals and non-profit organizations for conducting public monitoring of the quality of public services;
9) perform other functions provided for by this Law, other laws of the Republic of Kazakhstan, acts of the President of the Republic of Kazakhstan.
Footnote. Article 7 as amended by the Laws of the Republic of Kazakhstan dated 02.11.2015 No. 384-V (shall be enforced from 01.01.2016); dated 23.11.2015 No. 417-V (shall be enforced upon expiry of ten calendar days after the day of its first official publication); dated 13.06.2018 No. 160-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Article 8. Competence of the authorized body in the provision of public services
The authorized body in the field of rendering public services:
1) ensures the implementation of state policy in the provision of public services;
2) develops and approves the rules for maintaining the register of public services;
2-1) approves the register of public services and makes changes and additions to it in agreement with the authorized body for the assessment and control over the quality of the provision of public services and the authorized body in the field of development of the public administration system;
3) carries out the development and maintenance of the register of public services;
4) excluded by the Law of the Republic of Kazakhstan dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication);
5) carry out the coordination of draft bylaws, regulatory legal acts that determine the procedure for the provision of public services;
6) monitors the activities of central state bodies on the development of subordinate regulatory legal acts that determine the procedure for the provision of public services;
7) develops and approves the methodology for determining the cost of public services;
8) cut
Abates and approves the formation procedure, submission deadlines and a typical report form for the activities of central state bodies, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, villages, villages, rural districts by issues of rendering public services;
9) develops proposals for improving the subordinate normative legal acts that determine the procedure for the provision of public services;
10) exercise other powers provided for by this Law, other laws of the Republic of Kazakhstan, acts of the President of the Republic of Kazakhstan and the Government of the Republic of Kazakhstan.
Footnote. Article 8 as amended by the Laws of the Republic of Kazakhstan dated 29.09.2014 No. 239-V (shall be enforced upon expiry of ten calendar days after its first official publication); dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Article 9. Competence of the authorized body in the field of informatization
Authorized body in the field of informatization:
1) ensures the implementation of state policy in the provision of public services within the limits of its competence;
2) excluded by the Law of the Republic of Kazakhstan dated 17.11.2015 No. 408-V (shall be enforced from 01.03.2016);
3) excluded by the Law of the Republic of Kazakhstan dated 17.11.2015 No. 408-V (shall be enforced from 01.03.2016);
4) excluded by the Law of the Republic of Kazakhstan dated 17.11.2015 No. 408-V (shall be enforced from 01.03.2016);
5) excluded by the Law of the Republic of Kazakhstan dated 17.11.2015 No. 408-V (shall be enforced from 01.03.2016);
6) excluded by the Law of the Republic of Kazakhstan dated 17.11.2015 No. 408-V (shall be enforced from 01.03.2016);
7) excluded by the Law of the Republic of Kazakhstan dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication);
8) organizes and coordinates the work of the Single Contact Center;
8-1) approves the list of public services provided on the principle of "one application";
9) approves the rules for the operation of the Unified Contact Center;
10) approves the rules for interaction of the Unified Contact Center with central state bodies, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, villages, villages, rural districts, as well as service providers ;
11) carry out the coordination of draft bylaws, regulatory legal acts that determine the procedure for the provision of public services, providing for the electronic form of the provision of public services;
12) develops proposals for improving the subordinate normative legal acts that determine the procedure for the provision of public services rendered in electronic form;
12-1) checks the activities of the State Corporation within the competence;
12-2) have the right to receive information on the activities of the State Corporation from state bodies and organizations;
12-3) coordinates the activities of central state bodies, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, settlements, villages, rural districts on the optimization of the processes of rendering public services;
13) develops and approves the rules for the optimization and automation of public services;
13-1) approves the list of proactive services and the procedure for their provision;
14) exercise other powers provided for by this Law, other laws of the Republic of Kazakhstan, acts of the President of the Republic of Kazakhstan and the Government of the Republic of Kazakhstan.
Footnote. Article 9 as amended by the Laws of the Republic of Kazakhstan dated 29.09.2014 No. 239-V (shall be enforced upon expiry of ten calendar days after its first official publication); dated 17.11.2015 No. 408-V (shall be enforced from 01.03.2016); dated 24.11.2015 No. 419-V (shall be enforced from 01.01.2016); dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Article 9-1. Competence of the authorized body, determined by the Government of the Republic of Kazakhstan from among the central state bodies
Authorized body:
1) develops and approves the rules for the activities of the State Corporation;
2) develops and approves the rules for the selection of public services to be provided through the State Corporation, in agreement with the authorized body in the field of informatization;
3) organizes and controls the activities of the State Corporation;
4) coordinates the activities of the State Corporation and its interaction with service providers;
5) provides methodological support for the activities of the State Corporation;
6) carries out the coordination of draft bylaw normative legal acts that determine the procedure for the provision of public services through the State Corporation;
7) develops proposals for improving the subordinate normative legal acts that determine the procedure for the provision of public services provided through the State Corporation;
8) determines the procedure for pricing the services provided by the State Corporation.
Footnote. Chapter 2 is supplemented by article 9-1 in accordance with the Law of the Republic of Kazakhstan dated 17.11.2015 No. 408-V (shall be enforced from 01.03.2016); as amended by the Law of the Republic of Kazakhstan dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Article 10. Competence of central state bodies
Central government bodies:
1) develop and approve by-laws, regulatory legal acts that determine the procedure for the provision of public services;
2) excluded by the Law of the Republic of Kazakhstan dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication);
3) ensure the improvement of the quality, availability of the provision of public services;
4) ensure the availability of subordinate regulatory legal acts that determine the procedure for the provision of public services;
5) ensure that service recipients are informed in an accessible form about the procedure for the provision of public services;
6) consider applications of service recipients regarding the provision of public services;
7) take measures aimed at restoring violated rights, freedoms and legitimate interests of service recipients;
8) provide advanced training for employees in the provision of public services, communication with persons with disabilities;
9) take measures to optimize and automate the processes of rendering public services in accordance with the legislation of the Republic of Kazakhstan in agreement with the authorized body in the field of informatization;
9-1) after entering the new public service into the register of public services, take measures to transfer its provision to electronic format in accordance with the legislation of the Republic of Kazakhstan in agreement with the authorized body in the field of informatization;
10) ensure the provision of information to the authorized body for the assessment and control over the quality of the provision of public services to assess the quality of the provision of public services, as well as information on the results of internal control over the quality of the provision of public services in the manner and terms established by the legislation of the Republic of Kazakhstan;
11) ensure the provision of information to the authorized body in the field of informatization for assessing the quality of the provision of public services provided in electronic form, in the manner and terms established by the legislation of the Republic of Kazakhstan;
12) provide the State Corporation with access to information systems containing information necessary for the provision of public services, unless otherwise provided by the legislation of the Republic of Kazakhstan;
13) provide information on the procedure for the provision of public services to the Unified Contact Center;
14) carry out internal control over the quality of the provision of public services in accordance with the legislation of the Republic of Kazakhstan;
15) ensure that service providers comply with by-laws that determine the procedure for the provision of public services;
16) exercise other powers provided for by this Law, other laws of the Republic of Kazakhstan, acts of the President of the Republic of Kazakhstan and the Government of the Republic of Kazakhstan.
Footnote. Article 10 as amended by the Laws of the Republic of Kazakhstan dated 29.09.2014 No. 239-V (shall be enforced upon expiry of ten calendar days after its first official publication); dated 17.11.2015 No. 408-V (shall be enforced from 01.03.2016); dated 24.11.2015 No. 419-V (shall be enforced from 01.01.2016); dated 03.12.2015 No. 433-V (shall be enforced from 01.01.2016); dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Article 11. Competence of local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, townships, villages, rural districts
Local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, settlements, villages, rural districts:
1) ensure an improvement in the quality, availability of the provision of public services on the territory of the corresponding administrative-territorial unit;
2) ensure the availability of subordinate regulatory legal acts that determine the procedure for the provision of public services;
3) provide information the world-class of service recipients in an accessible form on the procedure for the provision of public services;
4) consider applications of service recipients on the provision of public services;
5) take measures aimed at restoring violated rights, freedoms and legitimate interests of service recipients;
6) provide advanced training for employees in the provision of public services, communication with people with disabilities;
7) take measures to optimize and automate the processes of rendering public services in accordance with the legislation of the Republic of Kazakhstan in agreement with the authorized body in the field of informatization;
8) ensure the provision of information to the authorized body for the assessment and control over the quality of the provision of public services to assess the quality of the provision of public services, as well as information based on the results of internal control over the quality of the provision of public services in the manner and terms established by the legislation of the Republic of Kazakhstan;
9) ensure the provision of information to the authorized body in the field of informatization for assessing the quality of the provision of public services provided in electronic form, in the manner and terms established by the legislation of the Republic of Kazakhstan;
10) provide the State Corporation with access to information systems containing information necessary for the provision of public services, unless otherwise provided by the legislation of the Republic of Kazakhstan;
11) provide information on the procedure for the provision of public services to the Unified Contact Center;
12) carry out internal control over the quality of the provision of public services in accordance with the legislation of the Republic of Kazakhstan;
13) ensure that service providers comply with by-laws that determine the procedure for the provision of public services;
14) exercise, in the interests of local government, other powers imposed by the legislation of the Republic of Kazakhstan.
Footnote. Article 11 as amended by the Laws of the Republic of Kazakhstan dated 17.11.2015 No. 408-V (shall be enforced from 01.03.2016); dated 24.11.2015 No. 419-V (shall be enforced from 01.01.2016); dated 03.12.2015 No. 433-V (shall be enforced from 01.01.2016); dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Article 11-1. Organization of activities of the State Corporation
1. The state corporation is a single provider carrying out activities in the provision of public services to individuals and (or) legal entities on the principle of "one window", registration of a pledge of movable property that is not subject to mandatory state registration, individuals and legal entities, technical inspection of buildings, structures and (or) their components, state registration of rights to real estate, maintaining the state land cadastre, pension and social security, state registration of legal entities that are commercial organizations, and record registration of their branches and representative offices.
Other persons are prohibited from carrying out the activities of a single provider.
2. The state corporation is created in the form of a joint stock company, it is a non-profit organization.
The state corporation has its own branches.
3. The sole shareholder of the State Corporation is the Government of the Republic of Kazakhstan. The authorized body of the State Corporation is determined by the decision of the Government of the Republic of Kazakhstan from among the central state bodies.
4. State corporation:
1) ensures an improvement in the quality of the provision of public services;
2) ensures compliance with the by-laws, which determine the procedure for the provision of public services;
3) ensures that service recipients are informed about the procedure for the provision of public services;
3-1) employees of the State Corporation who have access to personal data of citizens, as well as participating in the process of providing public services, are subject to verification in the manner determined by the authorized body in the field of informatization in agreement with the National Security Committee of the Republic of Kazakhstan;
4) considers applications of service recipients on the provision of public services;
5) provides advanced training for employees in the provision of public services;
6) provides state services to individuals and (or) legal entities on the principle of "one window" in accordance with the legislation of the Republic of Kazakhstan;
6-1) provides the authorized body for the assessment and control over the quality of the provision of public services with information on public services provided through the State Corporation for assessing the quality of the provision of public services;
7) exercise other powers provided for by this Law, other laws of the Republic of Kazakhstan, acts of the President of the Republic of Kazakhstan and the Government of the Republic of Kazakhstan.
Footnote. Chapter 2 is supplemented by article 11-1 in accordance with the Law of the Republic of Kazakhstan dated 17.11.2015 No. 408-V (shall be enforced from 01.03.2016); as amended by the laws of the Republic of Kazakhstan dated May 24, 2018 No. 156-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication); dated 02.04.2019 No. 241-VІ (shall be enforced from 01.07.2019); dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Chapter 3. REGISTER, SUB-LEGAL REGULATORY LEGAL ACT DETERMINING THE PROCEDURE FOR PROVIDING PUBLIC SERVICES
Footnote. The title of Chapter 3 as amended by the Law of the Republic of Kazakhstan dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Article 12. Register of public services
1. Public services are subject to inclusion in the register of public services.
2. The procedure for maintaining the register of public services, as well as its structure, are determined by the authorized body in the field of rendering public services.
Footnote. Article 12 as amended by the Law of the Republic of Kazakhstan dated 25.11.2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Article 13. General requirements for the development and approval of a subordinate normative legal act that determines the procedure for the provision of public services
Footnote. The title of Article 13 as amended by the Law of the Republic of Kazakhstan dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
1. To ensure uniform requirements for the quality of the provision of public services, central government bodies develop and approve by-laws that determine the procedure for the provision of public services, including for public services provided by foreign institutions of the Republic of Kazakhstan, local executive bodies of regions, cities of republican significance, the capital , districts, cities of regional significance, akims of districts in the city, cities of district significance, settlements, villages, rural districts.
A by-law regulatory legal act that determines the procedure for the provision of public services is developed and approved within two months from the date of approval of the register of public services or amendments and additions to it.
Development and approval of draft bylaws, regulatory legal acts, determining the procedure for the provision of public services, are carried out in accordance with the Law of the Republic of Kazakhstan "On Legal Acts".
2. The draft subordinate normative legal act, which determines the procedure for the provision of public services, is subject to public discussion in the manner determined by Article 15 of this Law.
3. Adoption, amendment, addition and cancellation of subordinate regulatory legal acts that determine the procedure for the provision of public services are carried out on the basis of proposals of the authorized body for assessing and monitoring the quality of public services, the authorized body in the field of public services, the authorized body in the field of informatization, central state bodies, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, villages, villages, rural districts, as well as based on the results of public monitoring of the quality of the provision of public services and (or ) consideration of requests from service recipients on the provision of public services.
Footnote. Article 13 as amended by the Laws of the Republic of Kazakhstan dated 29.09.2014 No. 239-V (shall be enforced upon expiry of ten calendar days after its first official publication); dated 06.04.2016 No. 484-V (shall be enforced upon expiry of thirty calendar days after the day of its first official publication); dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Article 14. Requirements for the content of the subordinate normative legal act determining the procedure for the provision of public services
Footnote. The title of Article 14 as amended by the Law of the Republic of Kazakhstan dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
The subordinate normative legal act that determines the procedure for the provision of public services provides for:
1) excluded by the Law of the Republic of Kazakhstan dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication);
2) order description:
actions of structural units (employees) of the service provider in the process of rendering public services;
interaction of structural divisions the service providers (employees) in the process of providing public services;
interaction with the State Corporation and (or) other service providers, as well as the use of information systems in the process of providing public services;
3) the procedure for appealing decisions, actions (inaction) of central state bodies, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, villages, villages, rural districts, as well as service providers and (or) their officials, the State Corporation and (or) its employees on the provision of public services;
3-1) an annex in the form of a public service standard, which contains:
the name of the public service;
service provider name;
ways of providing public services;
the term for the provision of public services;
the form of rendering public services;
the result of the provision of public services;
the amount of the fee charged from the service recipient when rendering a public service, and the methods of its collection in the cases provided for by the legislation of the Republic of Kazakhstan;
the service provider's work schedule;
list of documents required for the provision of public services;
grounds for refusing to provide public services, established by the laws of the Republic of Kazakhstan;
4) other requirements, taking into account the specifics of the provision of public services, including those provided in electronic form and through the State Corporation.
Footnote. Article 14 as amended by the Laws of the Republic of Kazakhstan dated 17.11.2015 No. 408-V (shall be enforced from 01.03.2016); dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Article 15. Public discussion of draft subordinate legal acts that determine the procedure for the provision of public services
Footnote. The title of Article 15 as amended by the Law of the Republic of Kazakhstan dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
1. Public discussion of draft bylaws that determine the procedure for the provision of public services is carried out in order to take into account the comments and suggestions of individuals and legal entities whose rights, freedoms and legal interests are affected by bylaws that determine the procedure for the provision of public services.
2. The central state body that develops a subordinate normative legal act that determines the procedure for the provision of public services publishes a draft subordinate regulatory legal act that determines the procedure for the provision of public services for its public discussion on the web portal of "electronic government", its Internet resource and ( or) Internet resources of a local executive body of a region, a city of republican significance, a capital, a district, a city of regional significance, akim of a district in a city, a city of district significance, a village, a village, a rural district, and also provides other means of informing service recipients about the draft subordinate regulatory legal an act defining the procedure for the provision of public services, within five working days from the date of inclusion of the public service in the register of public services.
3. Public discussion of the draft by-law regulatory legal act, which determines the procedure for the provision of public services, is carried out within ten working days from the date of its placement for public discussion.
4. The central state body that develops a draft of a subordinate regulatory legal act that determines the procedure for the provision of public services draws up a report on the completion of public discussion of the draft of a subordinate regulatory legal act that determines the procedure for the provision of public services, which is to be posted on the web portal of "electronic government" Internet resource and (or) Internet resources of a local executive body of a region, a city of republican significance, a capital, a district, a city of regional significance, akim of a district in a city, a city of district significance, a settlement, a village, a rural district.
The report on the completion of the public discussion of the draft by-law regulatory legal act defining the procedure for the provision of public services contains:
a list and a summary of the comments and suggestions received during the public discussion, with the attachment of justifications for the accepted and (or) rejected comments and suggestions;
information on the method of familiarization with the draft by-law regulatory legal act that determines the procedure for the provision of public services, revised taking into account the comments and suggestions received.
Comments and proposals of individuals and legal entities to the draft by-law regulatory legal act that determines the procedure for rendering state services received after the expiration of the period specified in paragraph 3 of this article shall not be subject to consideration.
The draft subordinate normative legal act defining the procedure for the provision of public services, revised based on the results of public discussion, and the report on the completion of the public discussion of the draft subordinate regulatory legal act defining the procedure for the provision of public services, are sent for approval to interested central state bodies, local executive bodies of regions cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, settlements, villages, rural districts.
5. Draft regulatory legal acts on amendments and (or) additions to the approved bylaws that determine the procedure for the provision of public services are subject to public discussion in accordance with the procedure established by this article.
Footnote. Article 15 as amended by the Law of the Republic of Kazakhstan dated 25.11.2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Article 16. Requirements for the development of regulations for public services
Footnote. Article 16 is excluded by the Law of the Republic of Kazakhstan dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Article 17. Requirements for the content of the regulation of public services
Footnote. Article 17 is excluded by the Law of the Republic of Kazakhstan dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Chapter 4. PROVISION OF PUBLIC SERVICES
Article 18. Provision of public services
State services are rendered:
1) service providers;
2) through the State Corporation;
3) through the web portal of "electronic government" and a subscriber device for cellular communication;
4) by means of a stationary subscriber device.
Footnote. Article 18 as amended by the Laws of the Republic of Kazakhstan dated 17.11.2015 No. 408-V (shall be enforced from 01.03.2016); dated 24.11.2015 No. 419-V (shall be enforced from 01.01.2016); dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Article 19. Provision of public services by service providers
The requirements and procedure for the provision of public services by service providers are determined by a subordinate regulatory legal act that determines the procedure for the provision of public services.
In cases where the service recipient submits an incomplete package of documents according to the list provided for by the subordinate regulatory legal act that determines the procedure for the provision of public services, and (or) documents with an expired validity period, the service provider refuses to accept the application.
Footnote. Article 19 as amended by the Laws of the Republic of Kazakhstan dated 06.04.2016 No. 484-V (shall be enforced upon expiry of thirty calendar days after the day of its first official publication); dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Article 19-1. Refusal to provide public services by service providers
1. In case of refusal to provide a public service, the service provider sends the service recipient a response indicating the reasons for the refusal.
2. Service providers refuse to provide public services on the following grounds:
1) establishing the inaccuracy of the documents submitted by the service recipient for obtaining public services, and (or) the data (information) contained therein;
2) inconsistency of the service recipient and (or) the submitted materials, objects, data and information necessary for the provision of public services, the requirements established by the regulatory legal acts of the Republic of Kazakhstan;
3) a negative response of the authorized state body to a request for approval, which is required for the provision of public services, as well as a negative conclusion of an examination, research or inspection;
4) in relation to the service recipient, there is a court decision (verdict) that has entered into legal force on the prohibition of activities or certain types of activities requiring the receipt of a certain public service;
5) in relation to the service recipient there is a court decision that has entered into legal force, on the basis of which the service recipient is deprived of a special right related to the receipt of a public service.
3. If the service recipient eliminates the reasons for the refusal to provide the public service, the service recipient may apply again to receive the public service in the manner prescribed by the legislation of the Republic of Kazakhstan.
4. Clause 2 of this article does not apply to cases of obtaining a license in the manner prescribed by the Law of the Republic of Kazakhstan "On permits and notifications".
5. The laws of the Republic of Kazakhstan may establish other grounds for refusing to provide public services.
Footnote. Chapter 4 is supplemented by article 19-1 in accordance with the Law of the Republic of Kazakhstan dated 06.04.2016 No. 484-V (shall be enforced upon expiry of thirty calendar days after the day of its first official publication).
Article 20. Provision of public services through the State Corporation
1. When providing public services through the State Corporation, the provision of which involves sending the application and documents of the service recipient to the service providers in hard copy, the day of receipt of applications and documents is not included in the period for the provision of public services established by the subordinate regulatory legal act that determines the procedure for the provision of public services.
2. An employee of the State Corporation is obliged to accept the application of the service recipient if he has a complete package of documents in accordance with the list provided for by the subordinate normative legal act that determines the procedure for the provision of public services.
In the event that the service recipient submits an incomplete package of documents in accordance with the list provided for by the subordinate regulatory legal act that determines the procedure for the provision of public services, as well as documents with an expired validity period, the employee of the State Corporation refuses to accept the application.
3. When providing public services through the State Corporation, the identification of the person of the service recipient is carried out by the employees of the State Corporation.
4. When providing public services through the State Corporation, interaction with service providers is carried out using the information system for monitoring the provision of public services.
5. Excluded by the Law of the Republic of Kazakhstan dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
6. When providing public services, employees of the State Corporation are obliged to obtain written consent from the service recipient for the use of information constituting a secret protected by law contained in information systems, unless otherwise provided by the laws of the Republic of Kazakhstan.
Footnote. Article 20 is in the wording of the Law of the Republic of Kazakhstan dated 17.11.2015 No. 408-V (shall be enforced from 01.03.2016); as amended by the Law of the Republic of Kazakhstan dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Article 21. Provision of public services in electronic form
1. The provision of public services in electronic form is carried out through the web portal "electronic government" in accordance with the legislation of the Republic of Kazakhstan.
2. The result of the provision of public services in electronic form is the issuance of an electronic document or a document on paper or information from the information system of "electronic government".
2-1. The results of the provision of public services in electronic form, obtained through a subscriber device of cellular communication, are sent to the user's account on the web portal of "electronic government" in the form of an electronic document, as well as, at the choice of the service recipient, to his subscriber number in the form of a short text message.
2-2. Mandatory details of the results of the provision of public services in electronic form, obtained through a subscriber device of cellular communication, as well as the procedure for verifying their reliability are regulated by the legislation of the Republic of Kazakhstan on informatization.
2-3. The results of the provision of public services in electronic form, obtained through a subscriber device of cellular communication, are used by the service recipient to confirm the facts of legal significance, without the need to submit them on paper.
3. When providing a public service in electronic form through the State Corporation on the basis of the written consent of the service recipient, his request in the form of an electronic document is certified by the electronic digital signature of an employee of the State Corporation issued to him for use for official purposes.
4. Service recipients can be provided with several state services in electronic form on the principle of "one application" in the manner determined by the authorized body in the field of informatization.
5. For the provision of public services in electronic form, government bodies are obliged to maintain up-to-date electronic information resources located in their information systems on an ongoing basis.
Footnote. Article 21 as amended by the Laws of the Republic of Kazakhstan dated 17.11.2015 No. 408-V (shall be enforced from 01.03.2016); dated 24.11.2015 No. 419-V (shall be enforced from 01.01.2016); dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Article 21-1. Providing proactive services
Providing proactive services d is carried out without the application of the service recipient on the initiative of the service provider through the information systems of state bodies when registering the telephone number of the subscriber's cellular communication device of the service recipient on the web portal of "electronic government" and includes:
1) sending to the service recipient automatic notifications with a request for the provision of public services;
2) obtaining the consent of the service recipient for the provision of a proactive service, as well as other necessary information from the service recipient, including limited access, through the subscriber's cellular device of the service recipient.
Footnote. Chapter 4 is supplemented by article 21-1 in accordance with the Law of the Republic of Kazakhstan dated 25.11.2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Article 22. Optimization of the processes of rendering public services
Optimization of the processes of rendering public services is carried out by central state bodies, the State Corporation, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, villages, villages, rural districts on an ongoing basis in the order , determined by the authorized body in the field of informatization.
Optimization of the processes of rendering public services through the State Corporation is carried out on the basis of the decision of the authorized body in the provision of public services, including following the results of pilot projects in the provision of public services. The implementation of pilot projects in the provision of public services by the authorized body in the provision of public services and interested central government bodies - the developers of the by-law regulatory legal act that determines the procedure for the provision of public services, is carried out on the basis of a joint decision.
Footnote. Article 22 as amended by the Law of the Republic of Kazakhstan dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Article 23. Informing service recipients about the procedure for the provision of public services
1. Information on the procedure for the provision of public services is provided through:
1) placement of subordinate regulatory legal acts that determine the procedure for the provision of public services in the locations of service providers and the State Corporation;
2) appeals of individuals and legal entities to service providers;
3) posting by-laws that determine the procedure for the provision of public services on the web portal of "electronic government", Internet resources of central state bodies, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in a city, cities of district significance, settlements, villages, rural districts, service providers and other media;
4) contacting the Unified Contact Center.
2. Central state bodies, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, villages, villages, rural districts and service providers within three working days from the date of approval or change of the subordinate normative legal act that determines the procedure for the provision of public services, update the information on the procedure for its provision and send it to the Unified Contact Center.
3. Central state bodies, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, villages, villages, rural districts, service providers and the State Corporation are obliged to immediately provide service recipients with information on the procedure provision of public services with the necessary explanations when applying.
4. Information about the stage of rendering public services is provided to the service recipient when he contacts the Unified Contact Center and (or) the service provider.
5. Central state bodies, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, villages, villages, rural districts are annually placed on the web portal of "electronic government", the Internet -resources and other media a report on activities related to the provision of public services.
6. Central state bodies, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, settlements, villages, rural districts hold public discussions of activity reports at least once a year in the sphere of providing sovereign technical services with the participation of service providers, interested individuals and legal entities. The results of public discussions are used to improve the quality of the provision of public services and improve the by-laws that govern the procedure for the provision of public services.
Footnote. Article 23 as amended by the Laws of the Republic of Kazakhstan dated 17.11.2015 No. 408-V (shall be enforced from 01.03.2016); dated 24.11.2015 No. 419-V (shall be enforced from 01.01.2016); dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Article 24. Payment for the provision of public services
1. Public services in the Republic of Kazakhstan are provided on a paid or free basis in accordance with the laws of the Republic of Kazakhstan.
2. It is not allowed to establish a payment for the service recipient for the provision of public services, the free provision of which is guaranteed by the laws of the Republic of Kazakhstan.
Article 25. Peculiarities of consideration of complaints on the provision of public services
1. Complaints of service recipients on the provision of public services are subject to consideration in accordance with the legislation of the Republic of Kazakhstan, taking into account the specifics established by this Law.
2. A complaint from a service recipient, received by the central state body, local executive body of a region, a city of republican significance, a capital, a district, a city of regional significance, akim of a district in a city, a city of district significance, a settlement, a village, a rural district, a service provider, a State corporation, directly providing public services, is subject to consideration within five working days from the date of its registration.
The service recipient's complaint received by the authorized body for the assessment and control over the quality of the provision of public services is subject to consideration within fifteen working days from the date of its registration.
3. The authorized body for assessment and control over the quality of the provision of public services based on the results of consideration of the complaint is obliged:
1) provide a comprehensive study of the reasons for the dissatisfaction of the service recipient with the adopted decision of the central state body, the local executive body of the region, the city of republican significance, the capital, district, city of regional significance, akim of the district in the city, city of district significance, settlement, village, rural district, service provider, State corporations on his complaint;
2) in case of establishment of the fact of non-compliance with the legislation of the Republic of Kazakhstan in the field of public services provision by the central state body, local executive body of the region, city of republican significance, capital, district, city of regional significance, akim of the district in the city, city of district significance, settlement, village , the rural district to send them proposals for taking measures to restore the violated rights, freedoms and legitimate interests of the service recipient;
3) monitor the timeliness and completeness of satisfaction of the service recipient's complaint by the central state body, the local executive body of the region, the city of republican significance, the capital, district, city of regional significance, akim of the district in the city, city of district significance, settlement, village, rural district.
4. The term for consideration of the complaint by the authorized body for assessing and monitoring the quality of the provision of public services, the central state body, the local executive body of the region, the city of republican significance, the capital, district, city of regional significance, the akim of the district in the city, city of district significance, settlement, village , the rural district is extended for no more than ten working days if necessary:
1) conducting additional study or verification of a complaint or verification with a visit to the place;
2) obtaining additional information.
In the event of an extension of the period for considering a complaint, an official authorized to consider complaints shall notify the service recipient in writing (when filing a complaint on paper) or electronically (when filing a complaint in electronic form) within three working days from the date of extension of the period for considering a complaint who filed a complaint on the extension of the term for consideration of the complaint, indicating the reasons for the extension.
Footnote. Article 25 as amended by the Laws of the Republic of Kazakhstan dated 17.11.2015 No. 408-V (shall be enforced from 01.03.2016); dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Chapter 5. State control over the quality of rendering
government services. Assessment and public monitoring
the quality of the provision of public services
Footnote. The title of Chapter 5 is in the wording of the Law of the Republic of Kazakhstan dated 23.11.2015 No. 417-V (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Article 26. Principles of the conduct of the state physical control over the quality of the provision of public services, assessment and public monitoring of the quality of the provision of public services
Carrying out state control over the quality of the provision of public services, assessment and public monitoring of the quality of the provision of public services is based on the principles:
1) legality;
2) objectivity;
3) impartiality;
4) reliability;
5) comprehensiveness;
6) transparency.
Footnote. Article 26 is in the wording of the Law of the Republic of Kazakhstan dated 23.11.2015 No. 417-V (shall be enforced upon expiry of ten calendar days after its first official publication).
Article 27. Features of the state control over the quality of the provision of public services
1. State control over the quality of the provision of public services is carried out in accordance with the legislation of the Republic of Kazakhstan.
2. The object of state control over the quality of the provision of public services is activities in the provision of public services by central state bodies, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, settlements, villages , rural districts, as well as individuals and legal entities providing public services in accordance with the legislation of the Republic of Kazakhstan.
Footnote. Article 27 is in the wording of the Law of the Republic of Kazakhstan dated 23.11.2015 No. 417-V (shall be enforced upon expiry of ten calendar days after its first official publication).
Article 28. Procedure for assessing the quality of the provision of public services
The assessment of the quality of the provision of public services, with the exception of public services provided in electronic form, is carried out by the authorized body for the assessment and control over the quality of the provision of public services in the manner prescribed by the legislation of the Republic of Kazakhstan.
Assessment of the quality of public services provided in electronic form is carried out by the authorized body in the field of informatization in the manner prescribed by the legislation of the Republic of Kazakhstan.
Article 29. Public monitoring of the quality of the provision of public services
1. Public monitoring of the quality of the provision of public services is carried out by individuals, non-profit organizations on their own initiative and at their own expense.
Public monitoring of the quality of the provision of public services is also carried out under the state social order of the authorized body for the assessment and control over the quality of the provision of public services in accordance with the legislation of the Republic of Kazakhstan.
2. When conducting public monitoring of the quality of the provision of public services, individuals, non-profit organizations have the right to request from central state bodies, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, settlements, villages, rural districts, the State Corporation, the necessary information related to the provision of public services, in the absence of this information on their Internet resources, with the exception of information constituting state secrets, commercial and other secrets protected by law in accordance with the legislation of the Republic of Kazakhstan.
3. According to the results of public monitoring of the quality of the provision of public services, individuals, non-profit organizations draw up a conclusion. The conclusion of public monitoring of the quality of the provision of public services includes:
1) information on compliance by central state bodies, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, settlements, villages, rural districts, the State Corporation, as well as service providers with the requirements of the legislation The Republic of Kazakhstan in the provision of public services;
2) recommendations for the elimination of the facts of non-compliance with the legislation of the Republic of Kazakhstan in the provision of public services identified in the course of public monitoring of the quality of the provision of public services;
3) proposals for improving the quality of the provision of public services;
4) proposals for the introduction of amendments and additions to the by-laws, which determine the procedure for the provision of public services.
4. Central state bodies, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, villages, villages, rural districts, the State Corporation, as well as service providers take measures to improve the quality provision of public services, taking into account the conclusion of public quality monitoring provision of public services.
Footnote. Article 29 as amended by the Laws of the Republic of Kazakhstan dated 17.11.2015 No. 408-V (shall be enforced from 01.03.2016); dated November 25, 2019 No. 272-VI (shall be enforced upon expiry of ten calendar days after the day of its first official publication).
Chapter 6. FINAL PROVISIONS
Article 30. Responsibility for violation of the legislation of the Republic of Kazakhstan in the provision of public services
Violation of the legislation of the Republic of Kazakhstan in the provision of public services entails liability established by the laws of the Republic of Kazakhstan.
Article 31. Procedure for the entry into force of this Law
This Law enters into force upon the expiration of thirty calendar days after its first official publication.
The president
Of the Republic of Kazakhstan N. NAZARBAYEV