Consumers can leave a complaint on the platform "e-tutynushy.kz"

Today, the sphere of consumer protection is one of the most problematic areas in the country. Its main reason is the ignorance of citizens of their rights and laws, the difficulties of the parties in resolving conflicts, the ignorance of consumers of the algorithm of actions in resolving disputes. In order to promote the positive functioning of the industry, a unified information system for consumer protection has been operating since 2021. What is it needed for, what issues can it solve and how does it work?

The Unified Information System for Consumer Protection is an information system designed to automate the process of receiving and reviewing consumer complaints, systematizing them and accounting at all levels of the consumer protection system.

E-tutynushy is an information system for interaction between users and organizations in the format of appeals.

The unified information system for consumer protection should ensure the availability of information, including information about sellers (manufacturers, performers), in respect of which consumer complaints and complaints have been received, taking into account the requirements of the legislation of the Republic of Kazakhstan On personal data and their protection.

The work of the unified information system for consumer protection is aimed at clarifying the norms of legislation and considering appeals as soon as possible. Any resident using a mobile phone or computer through the platform e-tutynushy.kz may report a violation of their rights.

Residents buy goods every day or apply for a certain type of service. There are cases when you do not agree with the sellers. For example, when buying a product, the consumer's rights may not be respected. The main task of the unified information system is to improve the quality of life of the population by solving emerging problems. This platform is intended for consumers, service providers, non-governmental organizations and government agencies.

How to file a complaint in a Unified Information System? To do this, the consumer must go to the main page of the site to "Send an appeal" and fill out the form. The main condition is the availability of a document confirming that the dispute between the legal entity and the consumer really took place. In addition, the consumer needs to register his full name, individual identification number, email address and phone number. To date, the platform has been working fruitfully.

And how do entrepreneurs see the complaints received? To do this, business representatives need to register in the Unified Information System. This will allow direct acceptance of consumer complaints and timely resolution of disputes.

In case of violation of your consumer rights, for legal assistance, you can contact the Department for Consumer Protection of the East Kazakhstan region at the address: 114 Krylova str., Ust-Kamenogorsk, or call 8(7232) 26-72-07.