Social payments for pregnancy and childbirth - one of the most popular requests of interest to Kazakhstanis

One of the most popular requests for social benefits in Kazakhstan is the registration of pregnancy and childbirth benefits and the way to receive it. This issue is especially relevant when the first child is born in the family.

In this regard, the Contact Center for social and labor issues of the state corporation" government for citizens " receives a lot of questions. The share of services rendered on this issue will be about 20 percent of all applications for pension and Social Security.

Almaty (13.7%) is the leader among the regions on this issue, followed by Turkestan (11.5%), Mangystau (9.7%) and Almaty region (9.6%), and Nur-Sultan (9.2%) is the top five.

Less requests for maternity benefits were received from North Kazakhstan (0.7%), Kostanay (2.2%) and Pavlodar (2.6%) regions.

The Contact Center provides advice in the following areas: pensions, Social Security and social insurance, Labor Relations and employment, monthly benefits for large families, targeted social assistance, early receipt of pension savings from the UAPF and other issues.

When providing services, specialists of the contact center use the Information Systems "E-layout" and "centralized database of recipients of pensions and benefits" of the Ministry of Labor and social protection of the Republic of Kazakhstan. Every day, 60 call center operators receive and serve up to 3-5 thousand customer requests.

"To ensure the availability of information to customers, the official Telegram, Instagram, Facebook will continue to publish answers to frequently asked questions about pensions and Social Security on the social networks, as well as on the official website of the state corporation" "government for citizens"".