Save receipts

Probably everyone has faced an exchange or return of goods, but not everyone understands what the procedure for such a return is. In life, there are often cases when buyers either do not take checks or lose them. But even so, there are several ways to return the goods to the store in case of loss of the receipt.

Consumer rights and issues of their protection are regulated by the Law of the Republic of Kazakhstan "On Consumer Rights Protection", which in turn regulates not only consumer rights and their protection, but also the obligations of sellers (manufacturers, performers).

In accordance with the Law of the Republic of Kazakhstan "On Consumer Rights Protection", the seller is obliged to issue a document confirming the fact of purchase of goods (performance of work, provision of services) when selling goods (performance of work, provision of services).

If the document confirming the fact of the purchase of the goods has been lost or for some reason has not been issued to the consumer, then an exchange or refund must be made if the consumer proves the fact of purchase from this seller.

At the same time, the consumer's lack of a document confirming the fact of the purchase of goods (work, services) does not deprive him of the right to refer to witness testimony and other means of proof, including photo or video recording, which is a confirmation of the fact of the purchase of goods (work, services).

Moreover, it is prohibited for the seller (manufacturer, performer), except in cases provided for by the legislation of the Republic of Kazakhstan, to restrict the rights of consumers with respect to the use of photo-. video shooting.

By means of checks, the profit that the entrepreneur has received is recorded and, accordingly, it becomes known how much taxes the entrepreneur needs to pay from this amount. By not issuing a check, the entrepreneur evades tax payments. If you still have not issued a check, you can apply to the tax authorities.

Consumers be more persistent and demand a document confirming the fact of the purchase of goods, the performance of work, the provision of services.

Consumers regarding the protection of their consumer rights can contact the Department for Consumer Protection of East Kazakhstan region (Ust-Kamenogorsk, Burova str., 20, phone 8/7232/267207, email address: dzpp.vko@mti.gov.kz ).

Also, we would like to draw your attention to the fact that any consumer can access the site www.e-tutynushy .kz through a computer or mobile application and send your appeal on consumer protection issues.

Protect your rights and become a competent consumer!