Dear consumers and business entities!

On June 25, 2020, the Law "On Amendments and Additions to Certain Legislative Acts of the Republic of Kazakhstan on Consumer Rights Protection"was adopted. This law amended the Law of the Republic of Kazakhstan "On Protection of Consumer Rights". In particular, the law introduced the Unified Information System for consumer protection (UISPP) from January 1, 2021.

The EISC is an information system designed to automate the process of receiving and reviewing consumer complaints, systematizing them and registering them at all levels of the consumer protection system.

Thanks to the creation of this system, all security measures on the principle of "one window" were optimized, and the process of processing complaints and sending them was optimized. For the convenience of consumers, the system contains standard forms, depending on the cause of complaints and types of services.

Also, we want to draw your attention to the fact that any consumer can access the site www.e-tutynushy.kz via a computer or mobile app and send your appeal on consumer protection issues.

Protect your rights and become a competent consumer!