In the first half of 2020, NPF depositors received over 8.5 million online services

Due to the complication of the epidemiological situation and the increase in the incidence of coronavirus infection (COVID-19) in order to prevent the spread of a dangerous virus and ensure the safety of employees and the public, the unified accumulative pension Fund introduced a number of restrictive measures and some regional branches were transferred and continue to operate in remote and contactless service mode. However, despite a number of restrictions, NPF depositors continue to receive services in full.

Thanks to the development of new technologies and well-established operation of electronic systems, more than 90% of UAPF's services are now provided online. Thus, our depositors can not put their health at risk and get a whole range of services without leaving their homes. In particular, using a Personal account, which is on the website and mobile application ENPF, the investor may obtain the statement of individual pension account to make changes and additions to their details to get information about the presence of IPS, apply for retirement benefits in connection with disability group 1 or 2 indefinitely, to track the status of your application, payment and (or) transfer and more.

As of July 1, 2020, almost 9.4 million services were provided to NPF depositors. This is 2.7% higher than last year. Of all the services of 91.4% or 8 566 698 operations were carried out in electronic format. Compared to last year, the popularity of the online format increased by 16.4%.

Despite the fact that in some regions there is a full-time mode of service by appointment (with employment of no more than 50% of all branch employees), and in other regions the UAPF has left a number of restrictive measures, some depositors are still served in the Fund's offices. During the first half of the year, 730,911 services were provided in our branches.

We remind that the Fund's employees on duty continue to accept documents for services that cannot be obtained in electronic format by appointment, subject to strict sanitary and epidemiological measures and the principles of social distancing. Services that cannot be obtained online include:

– registration of applications for the appointment of pension payments in connection with the death of the depositor / recipient (burial);

– registration of applications for the appointment of pension payments in connection with the death of the depositor / recipient (inheritance);

– execution of applications for assignment of pension payments in connection with departure for permanent residence outside the Republic of Kazakhstan (in exceptional cases, at the request of the consumer of the Fund's services);

– processing of applications for transfer of pension savings from UAPF JSC to insurance organizations;

- registration of an application for opening an individual pension account for accounting for the mandatory professional pension contribution, including applications for joining the contract on pension provision at the expense of the mandatory professional pension contribution.

We recommend that you get other types of services through Your personal account on the NPF corporate website or in the mobile app of the same name.

We remind you that the UAPF also has on-site service departments. At the moment, it operates with the involvement of no more than 50% of the staff, in compliance with strict sanitary and epidemiological measures. At the same time, a preliminary consultation is carried out (including checking for the possibility of receiving services in person). If there is a need for on-site service for processing applications for opening individual pension accounts for accounting for mandatory professional pension contributions (including applications for joining the contract on pension provision at the expense of a mandatory professional pension contribution) and servicing depositors (recipients) belonging to the category of socially vulnerable segments of the population (disabled people of 1-2 groups), they carry out departure in compliance with all sanitary and epidemiological measures. During the field service, 74,341 operations were performed in 6 months of 2020.

It should be noted that one of the tasks of the UAPF is to provide high-quality consulting services and develop information channels for depositors and recipients of the Fund. So, in the six months of this year, compared to the same period last year, the number of depositors ' requests via feedback channels increased almost 2.5 times: 666,905 requests in 2020, against 298,554 requests for the same period in 2019.

Depositors and NPF recipients can get advice in the call center at 1418 (free call in Kazakhstan), and you can also get advice on the corporate website www.enpf.kz, via chatbot in Whatsapp and Viber by number +7 777 000 14 18 Facebook instagram, Vkontakte, Twitter Telegram, Odnoklassniki, and on the official pages of the UAPF in the social networks instagram, Facebook, Vkontakte.

UAPF was established on August 22, 2013 on the basis of JSC "NPF "GNPF". The founder and shareholder of the UAPF is the government of the Republic of Kazakhstan represented by the state property and privatization Committee of the Ministry of Finance of the Republic of Kazakhstan. The national Bank of the Republic of Kazakhstan manages the pension assets of the UAPF in trust. Since January 1, 2016, the functions of developing proposals for improving the efficiency of pension asset management have been transferred to the National Fund management Council. In accordance with the pension legislation, the NPF attracts mandatory pension contributions, mandatory professional pension contributions, voluntary pension contributions, pension payments, individual accounting of pension savings and payments, and provides the depositor (recipient) with information about the state of their pension savings (for more information, see www.enpf.kz)