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This Law regulates public relations in the provision of public services.
Chapter 1. GENERAL PROVISIONS
Article 1. Basic concepts used in this Law
The following basic concepts are used in this Law:
1) The State Corporation "Government for Citizens" (hereinafter – the State Corporation) – a legal entity established by the decision of the Government of the Republic of Kazakhstan to provide public services, services for issuing technical specifications for connection to the networks of natural monopoly entities and services of quasi-public sector entities in accordance with the legislation of the Republic of Kazakhstan, organization of work on accepting applications for the provision of public services, services for issuing technical specifications for connection to the networks of natural monopoly entities, services of quasi-public sector entities and the issuance of their results to the service recipient on the principle of "one window", as well as ensuring the provision of public services in electronic form, carrying out state registration of rights to immovable property at its location;
1-1) authorized body in the field of informatization – the central executive body responsible for the management and inter-sectoral coordination in the field of informatization and "electronic government";
1-2) the principle of "one application" is a form of public service provision that provides for a combination of several public services provided on the basis of a single application;
2) the principle of "one window" is a form of centralized provision of public services, providing for minimal participation of the service recipient in the collection and preparation of documents for the provision of public services and limiting his direct contact with service providers;
3) service recipient – individuals and legal entities, with the exception of central state bodies, foreign institutions of the Republic of Kazakhstan, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, settlements, villages, rural districts;
4) service provider – central state bodies, foreign institutions of the Republic of Kazakhstan, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, settlements, villages, rural districts, as well as individuals and legal entities providing public services in accordance with the legislation of the Republic Kazakhstan;
5) public service is one of the forms of realization of individual state functions carried out individually on the request or without the request of service recipients and aimed at the realization of their rights, freedoms and legitimate interests, providing them with appropriate tangible or intangible benefits;
6) excluded by the Law of the Republic of Kazakhstan dated 25.11.2019 No. 272-VI (effective after ten calendar days after the date of its first official publication);
7) public service standard – a list of basic requirements for the provision of public services, including the characteristics of the process, form, content and result of the provision, as well as other information, taking into account the specifics of the provision of public services;
8) register of public services – a classified list of public services;
9) Unified Contact Center - a legal entity designated by the Government of the Republic of Kazakhstan, performing the functions of an information and reference service for providing information to service recipients on the provision of state and other services, as well as to state bodies – information on the provision of information and communication services;
10) information system for monitoring the provision of public services – an information system designed to automate and monitor the process of providing public services, including those provided through the State Corporation "Government for Citizens";
10-1) pilot project in the field of public services – the introduction of new approaches in the field of public services in order to research, analyze prospects and minimize risks;
11) public monitoring of the quality of public services – the activities of individuals, non-profit organizations to collect, analyze information on the level of quality of public services and develop recommendations;
12) assessment of the quality of public services – activities to determine the effectiveness of measures to provide service recipients with affordable and high-quality public services provided by central state bodies, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, settlements, villages, rural districts;
13) state control over the quality of public services – activities on verification, preventive control and monitoring of compliance with the legislation of the Republic of Kazakhstan in the provision of public services by central state bodies, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, settlements, villages, rural districts, as well as individuals and legal entities providing public services in accordance with the legislation of the Republic of Kazakhstan;
14) the authorized body for the assessment and control of the quality of public services – the central state body that carries out, within its competence, activities for the assessment and control of the quality of public services;
15) automation of the process of rendering public services – the procedure for transforming the administrative processes of the service provider to ensure the provision of public services in electronic form;
16) optimization of the process of rendering a public service – an event aimed at simplifying the process of rendering a public service, reducing the period of rendering a public service, the list of documents submitted by service recipients, as well as links in the process of its provision, including through automation;
17) authorized body in the field of public services – the central state body responsible for the management and inter-sectoral coordination in the field of public services;
17-1) proactive service – a public service provided in electronic form, provided on the initiative of the subject of the provision of services, for the provision of which the mandatory consent of the subject of receiving the service, provided by means of a cellular subscriber device, is required;
17-2) cellular subscriber device – a means of communication of individual use that generates electrical communication signals for transmitting or receiving information specified by the subscriber and connected to the network of a cellular operator that does not have a permanent geographically determined location within the serviced territory, operating in cellular networks;
18) excluded by the Law of the Republic of Kazakhstan dated 24.05.2018 No. 156-VI (effective after ten calendar days after the date of its first official publication);
19) the "electronic government" web portal is an information system that represents a single window of access to all consolidated government information, including the regulatory framework, and to public services, services for issuing technical specifications for connection to the networks of natural monopolies and services of quasi-public sector entities provided in electronic form.
Footnote. Article 1 as amended by the Laws of the Republic of Kazakhstan dated 23.11.2015 No. 417-V (effective after ten calendar days after the date of its first official publication); dated 24.11.2015 No. 419-V (effective from 01.01.2016); dated 17.11.2015 No. 408-V (effective from 01.03.2016); from 24.05.2018 No. 156-VI (effective after ten calendar days after the date of its first official publication); dated 25.11.2019 No. 272-VI (effective after ten calendar days after the date of its first official publication).
Article 2. Legislation of the Republic of Kazakhstan in the field of public services
1. The legislation of the Republic of Kazakhstan in the field of public services is based on the Constitution of the Republic of Kazakhstan, consists of this Law and other regulatory legal acts of the Republic of Kazakhstan.
2. If an international treaty ratified by the Republic of Kazakhstan establishes rules other than those contained in this Law, the rules of the international treaty shall apply.
Article 3. Basic principles of the provision of public services
Public services are provided on the basis of the following basic principles:
equal access to service recipients without any discrimination based on origin, social, official and property status, gender, race, nationality, language, attitude to religion, beliefs, place of residence or any other circumstances;
inadmissibility of manifestations of bureaucracy and red tape in the provision of public services;
accountability and transparency in the provision of public services;
quality and accessibility of public services;
continuous improvement of the process of providing public services;
cost-effectiveness and efficiency in the provision of public services.
Article 4. Rights of service recipients
1. Service recipients have the right to:
1) to receive in an accessible form from the service provider complete and reliable information about the procedure for providing public services;