The Tanym Center trained more than 4,000 employees of government agencies and organizations in the first half of 2025

The Tanym Corporate Training Center of the Government for Citizens State Corporation summed up the results of its work for the first half of 2025. From January to June, more than 4,000 employees of 30 government agencies and quasi-public sector organizations were trained at the center. Classes were held online using the Qosyl meet platform.

The training program was aimed at developing a clear understanding among employees of their responsibility when working with citizens' requests. Particular attention was paid to how to ensure the transparency and efficiency of processes so that each request from Kazakhstanis is considered comprehensively, and applicants receive high-quality, complete answers.

For these purposes, the Tanym Center involved experts from the Prosecutor General's Office, the State Services Committee of the MCRIAP, the Ministry of Justice, the Ministry of Culture and Information, and the State Corporation.

During the classes, the speakers explained the legal basis for working with requests, including the requirements of the legislation on registration and accounting of applications, as well as the principles of administrative procedures. This knowledge helps specialists to build more competent communication with citizens and minimize bureaucratic barriers.

A separate training block was devoted to personal reception of citizens and business representatives. The participants learned the best practices for holding such meetings, ways to build an effective dialogue and resolve difficult situations. This is important, since in addition to working in the e-Отініш system, the format of direct communication with the population, which requires special skills from employees, remains in demand.

In addition, the participants studied methods for identifying hidden government services and the use of digital tools to improve their accessibility. This is especially important, since the State Corporation provides a wide range of services, covering more than 50 information systems of various government agencies. Many of these services require coordinated interaction between departments in order to provide citizens with fast and high-quality service. Practical exercises and analysis of typical mistakes helped the participants better understand how to build joint work, minimize bureaucratic barriers and create conditions for the systematic provision of services at all stages.

The corporate training center "Tanym" will continue to work in this direction, focusing on the development of human resources and the introduction of modern approaches to training.