My rights while receiving public services

Article 4. Rights of service recipients

      1. Service recipients shall have a right to:

      1) in an intelligible form, to receive from a service provider the complete and reliable information on the procedure for providing a state service;

      2) to receive a public service in accordance with a by-law regulatory legal act that determines the procedure for provision of a public service;

      3) to appeal against decisions, actions (inaction) of central state body, local executive body of the region, city of the republican significance, the capital, district, town of regional significance, akim of the district in the city, town of district significance, settlement, village, rural district, as well as the service provider and (or) their officials, the State Corporation and (or) its employees on the provision of state services in the manner prescribed by the legislative acts of the Republic of Kazakhstan;

      4) receive the state service in paper and (or) electronic form in accordance with the legislation of the Republic of Kazakhstan;

      4-1) receive public services on the principle of "one application";

      5) to participate in public discussions of draft by-law regulatory legal acts that determine the procedure for provision of public services, in the manner prescribed by Article 15 of this Law;

      6) apply to court with claim on protection of violated rights, freedoms and legal interests in the scope of rendering of the state services;

      7) use electronic documents in relation to themselves and minor family members from the digital document service in accordance with the subordinate regulatory legal act defining the procedure for public services provision.