Service 111: protecting the interests of the family, women and children

The 111 contact center in the Government for Citizens received about 9 thousand requests in four months. At the same time, almost 500 calls to the 111 Service are reports of violence and cruelty, often against children.

The most frequent questions that citizens address relate to the field of legal advice, social protection, education, and health protection.

With the help of the 111 Service and concerned citizens, several difficult situations have been resolved in recent months: they helped a disabled girl cope with school bullying, rescued a man from slavery, restored housing for a poor family after a fire with the support of the akimat, fulfilled the dream of an elderly single father - to take his son to the circus, and also helped to get a travel ticket, with whom the boy gets to his school every day. The 111 Service consultants consider each request not as a separate issue, but as an opportunity to solve several problems of a particular family.

The 111 Service is most often used by women from 30 to 44 years old – their calls make up 60%. This is the most active social group that protects the rights of children and fights against arbitrariness in the family.

Lawyers and psychologists of the contact center support and advise each applicant until his problem is solved, and, if necessary, transmit information to law enforcement agencies.

The 111 Service for the Protection of the Family, Women, and children's rights has been under the jurisdiction of the Government for Citizens since October 16, 2023. 111 can be called around the clock, anonymity and protection of personal data are guaranteed. The contact center is in constant contact with the police, registers all calls and monitors the situation with each family until the crisis is resolved.