REPORT
on the activities of the State Institution
«Department of Employment and Social Programs of the city of Ridder»
on the provision of public services
Ridder city «___»______ 2026 year
Full name of the state body: State Institution «Department of Employment and Social Programs of the city of Ridder»
Location of the legal entity: Republic of Kazakhstan, East Kazakhstan Region, Ridder city,
13 Semenova Street, postal code 071300
Contact телефоны: 8 (72336) 4-48-29; 44882
Head: Gulmira Sarsenbekovna Orazbayeva
Civil servants providing Valentina Anatolyevna Tolmacheva,
public services: Tatyana Nikolaevna Kotelnikova,
Tatyana Alexandrovna Meder,
Olga Sergeevna Bernatskaya
The State Institution «Department of Employment and Social Programs of the city of Ridder» (hereinafter referred to as the Department) implements unified state policy in the field of employment, social partnership, and social protection of the population, and provides state assistance to socially vulnerable groups in accordance with the Constitution and Laws of the Republic of Kazakhstan.
The founder of the Department is the akimat of the city of Ridder.
The Department is a legal entity in the organizational and legal form of a state institution, has a seal and stamps with its name in the state language, standard forms, and accounts with treasury authorities in accordance with the legislation of the Republic of Kazakhstan.
The Department has the right to act as a party in civil legal relations on its own behalf and on behalf of the state, if authorized to do so in accordance with the legislation.
Within its competence, the Department adopts decisions formalized by orders of the Head.
The structure and staffing limits of the Department are approved in accordance with current legislation.
The Regulation is the founding document of the Department.
The Department provides 18 types of public services to the population. Of these: 2 services have 3 subtypes and 2 services have 2 subtypes.
In accordance with the Rules for public services provided by the Department, 2 services are provided exclusively through the State Corporation, while the remaining 16 have alternative channels, including 16 via the e-Government portal.
In total, 1,792 public services were provided in 2025, including:
through the state body – 1,034
through the State Corporation – 514
including via the e-Government portal – 244
As of April 1, 2026, 579 public services have been provided, including:
through the state body – 274
through the State Corporation – 73
including via the e-Government portal – 232
All public services are provided free of charge.
Public services are delivered on the basis of laws, codes, and regulations, in accordance with 12 regulatory legal acts, including:
the Law of the Republic of Kazakhstan «On Public Services» (April 15, 2013),
the Law «On Local Government and Self-Government in the Republic of Kazakhstan» (January 23, 2001),
the Law «On Social Protection of Citizens Affected by Nuclear Tests at the Semipalatinsk Test Site» (December 18, 1992),
and relevant orders of ministries regulating service provision in social and labor spheres, housing assistance, targeted social assistance, services for persons with disabilities, and others.
The most востребованные services include:
Issuance, extension, and revocation of permits for labor immigrants;
Assignment of social assistance to certain categories of citizens;
Processing documents for provision of assistive devices to persons with disabilities;
Processing documents for prosthetic and orthopedic assistance;
Assignment of targeted social assistance.
To ensure equal access to public services, video materials explaining service provision rules in Kazakh and Russian are posted on the official website of the Department and the akimat of Ridder.
The website also contains the register and list of services, contact details of responsible specialists, and reports on service activities.
Statistical reporting is submitted in a timely manner.
A self-service zone equipped with necessary technical facilities operates in the Department. Responsible staff monitor its performance to increase the share of electronic services.
Information stands display service rules, application samples, complaint procedures, and citizens’ rights. A complaint log is maintained.
Conditions have been created to ensure accessibility, including for persons with disabilities (ramps, tactile paths, call buttons, priority service, seating areas).
The Head of the Department receives citizens weekly according to schedule. No complaints have been received.
All services are provided within established timeframes and are under constant supervision.
Reports are published online for public discussion, allowing residents to leave comments.
Optimization and automation have improved service quality by simplifying procedures, reducing timeframes, and minimizing administrative barriers.
Annual internal corruption risk analysis is conducted, and proposals for improving regulations are submitted.
Monthly legal training sessions are held for staff.
Awareness campaigns, including public service fairs, are conducted, and information is published online.
Monthly internal monitoring is carried out.
No complaints regarding service quality were received in 2025 or in the current period of 2026.
Improving the quality of public services remains a key priority of public administration reform. One of the main indicators is citizen satisfaction.
The transition to a «service-oriented state» model is закреплена, where public bodies serve the interests of citizens and organizations.
Department staff regularly undergo professional development; in 2025, four specialists completed training courses and received certificates.
An action plan has been developed to improve service quality, and training seminars continue.
There is a positive trend in the increasing number of services provided through the e-Government portal.
Greater transparency reduces corruption risks and increases trust, while feedback and data analytics help continuously improve service quality.
The main trend is the creation of a simple, fast, and convenient public service system focused on citizens.
Head of the State Institution «Department
of Employmentand Social Programs of the
city of Ridder» G. Orazbayeva
рrepared by: V. Tolmacheva,
тel.: 44882