The State Has Updated the Rules for Housing Assistance: Now Transparent and Available Online
Housing assistance is a state benefit intended for low-income citizens and families in Kazakhstan. Its main purpose is to compensate part of the expenses for housing, utilities, and rent for housing obtained from the state housing fund.
The state aims to support socially vulnerable citizens and ensure transparency of the process through digitalization.
The application process is максимально simplified and accessible: applicants can submit an electronic application via the eGov.kz portal. Key information about the applicant and their family (ownership of real estate, permanent registration, income, and bank account) is verified through requests to government bodies. Income data is checked through information systems.
To register an application, consent from adult family members is required. In the AIS «Social Assistance», a standardized calculation is generated taking into account established limits, which makes the decision-making process fast and convenient.
How to Receive Housing Assistance in 2025: A Complete Overview
Housing assistance is provided to low-income citizens and families whose total income is low and whose expenses for housing, utilities, and rent (if the housing is obtained from the state housing fund) exceed the regional threshold.
Housing assistance may be received by citizens who live in their only home or rent housing from the state housing fund.
Who Is Considered Low-Income?
A family living in one dwelling is considered low-income if the share of the maximum allowable expenses, established by maslikhats (from 5% to 10% of the family’s total income), is lower than the actual expenses for housing, utilities, and rent (state housing fund).
Key Conditions for Receiving Assistance:
Who Is Compensated for Utility Services? New Standards and Assignment Procedure
Housing assistance compensates low-income citizens for part of the expenses in the following categories:
utility services: water, electricity, heating, gas;
maintenance of housing and adjoining territory;
major repairs;
communication services (for example, telephone subscription fees);
rent for housing obtained from the state housing fund.
Important to Know:
How Housing Assistance Is Calculated Now: Unified Limits and 18 Square Meters per Person
The calculation of housing assistance is based on comparing the family’s actual expenses with the regionally established allowable share of expenses.
Calculation formula:
Housing assistance = Actual expenses (for utilities, housing and territory maintenance, major repairs, rent, etc.) – Maximum allowable level of expenses.
The maximum allowable level of expenses represents a percentage of the family’s total income above which housing expenses may be compensated.
This percentage is set by local maslikhats and may range from 5% to 10% of the family’s total income.
Since the allowable share is determined by maslikhats, the conditions and criteria for assistance may vary by region.
In the AIS «Social Assistance», a standardized calculation is carried out taking into account the established utility limits in a specific region.
Housing Assistance: Submitting an Online Application in 15 Minutes
An application may be submitted in two ways:
When submitting electronically, the application must be signed with a digital signature (EDS).
Step-by-Step Application and Review Process
Stage One: Submission
Action: The applicant submits an application for housing assistance.
Requirements and checks: Electronic or in-person submission.
Application review period: 6 working days.
Stage Two: Verification
Action: Requests are sent to government bodies to verify key information: ownership of real estate, permanent registration, family composition, bank account, and availability of state rental housing.
To register the application, the following are required:
Stage Three: Data Entry
Action: Actual expenses for the previous quarter are entered in accordance with the submitted receipts.
Requirements and checks: Supporting documents must be attached in accordance with the Rules for Providing Housing Assistance.
Stage Four: Review
Action: Local executive bodies (akimats) review the application and all information on income, property, and expenses. A standardized calculation is created in the AIS «Social Assistance».
Requirements and checks: Application review period is 6 working days.
Stage Five: Decision and Payment
Action: A decision is made to grant or deny assistance. The applicant receives a notification. Lists are sent to the Treasury Committee of the Ministry of Finance of the Republic of Kazakhstan for processing and transfer of funds.
Requirements and checks: A decision to grant or deny assistance is issued. The applicant is notified. Lists are sent to the Treasury Committee of the Ministry of Finance of the Republic of Kazakhstan for processing and transfer of funds.
Documents Required to Apply for Housing Assistance:
identity card;
documents confirming family income for the quarter preceding the application;
utility bills for the previous quarter (heating, water, electricity, gas, etc.), as well as housing maintenance and major repair fees;
receipts or contracts for communication services (telephone, etc.);
if housing is rented from the state housing fund – a document confirming the rental with the specified payment amount;
bank account number (IBAN).