Activity Report
State Institution «Department of Employment and Social Programs of the city of Ridder» for the provision of government services
The Department of Employment and Social Programs of the city of Ridder implements a unified state policy in the field of employment and social protection of the population, provides state assistance to socially vulnerable segments of the population in accordance with the Constitution and Laws of the Republic of Kazakhstan.
The founder of the Department of Employment and Social Programs is the Mayor's Office of the city of Ridder.
The department is a legal entity in the organizational and legal form of a state institution, has a seal and stamps with its name in the state language, forms of the established sample, in accordance with the legislation of the Republic of Kazakhstan, accounts with treasury bodies.
The Department has the right to act as a party to civil law relations on its own behalf and on behalf of the State, if it is authorized to do so in accordance with the legislation.
On issues of its competence, the Department, in accordance with the procedure established by law, makes decisions issued by orders of the head of the Department.
The structure and staffing limit of the Department of Employment and Social Programs are approved in accordance with current legislation.
Location of the legal entity: Republic of Kazakhstan, East Kazakhstan region, Ridder city, Semenova str., 13
The full name of the state body is the state institution «Department of Employment and Social Programs of the city of Ridder»
The Regulation is the founding document of the Department.
The Department provides 17 types of public services to the city's population. Of these, 2 public services have 3 subspecies and 2 public services have 2 subspecies.
In accordance with the Rules of Public services provided by the Department - 2 services are provided without an alternative through a State Corporation, the remaining - 15 have an alternative to receiving, including through the e–government portal -4.
In total, 2,251services were provided in 2024, of which 979 were provided through a government agency, 770 through a state corporation, including 502 through the e–government portal.
For the current year, as of March 01, 2025, 274 services were provided, 129 of them through a state agency, 67 through a state corporation, including 78 through the e–government portal.
All public services are provided by the Department free of charge.
The provision of public services is carried out on the basis of Laws, Codes and Rules. In accordance with 12 national laws, such as the Law of the Republic of Kazakhstan dated April 15, 2013 «On Public Services», the Law of the Republic of Kazakhstan dated January 23, 2001 «On Local Public Administration and Self-Government in the Republic of Kazakhstan», the Law of the Republic of Kazakhstan dated December 18, 1992 «On Social protection of citizens affected by nuclear tests at the Semipalatinsk Nuclear Test Site», Order № 286 of the Deputy Prime Minister - Minister of Labor and Social Protection of the Republic of Kazakhstan dated June 30, 2023 «On Approval of the Rules for the Provision of Sign Language Specialist Services for persons with hearing disabilities in accordance with the individual habilitation and rehabilitation program for persons with disabilities», Order of the Minister of Labor and Social Protection of the Republic of Kazakhstan dated May 28, 2020 № 197 «On approval of the Rules for the provision of public services in the field of special social services», Order of the Minister of Industry and Construction of the Republic of Kazakhstan dated December 8, 2023 № 117 «On approval of the Rules for the provision of housing assistance», Order of the Deputy Prime Minister - The Minister of Labor and Social Protection of the Population of the Republic of Kazakhstan dated June 21, 2023 № 227 «On approval of the Rules for the Appointment and payment of State targeted social assistance», Order of the Minister of Labor and Social Protection of the Population of the Republic of Kazakhstan dated March 25, 2021 № 84 «On certain issues of public services in the social and labor sphere», By Order of the Minister of Labor and Social Protection of the Population of the Republic of Kazakhstan dated April 15, 2022 «On approval of the Rules for issuing, extending and revoking permits for migrant workers», etc., services are provided in the Department.
The most demanded are 3 public services:
In order to ensure equal access of the population to public services, video clips explaining the rules for the provision of public services in the state and Russian languages, a Register of public services provided to individuals, a list of public services, phone numbers of responsible specialists in the provision of public services, a report on the activities of the department on the provision of public services are posted on the official Internet resource of the department and the website of the Mayor's Office of Ridder public services.
Statistical reporting on public services rendered is provided in a timely manner.
The department has a self-service area for receiving public services, in which the service recipient, in the presence of an electronic digital signature, can receive the service independently or with the help of an employee of the department.
There are stands with posted Rules for the provision of public services, samples of applications, the procedure for appealing the quality of public services, the rights of service recipients to receive public services and a book of complaints indicating the person responsible for registering the complaint. The department has created conditions for the provision of public services to the population, including for people with disabilities (there is a ramp, tactile stripes, directional signs, a call button at the entrance, tables and chairs for waiting are installed for service recipients).
The reception of citizens by the head of the Department is held weekly according to the approved schedule on working days. There were no complaints about the provision of public services.
Public services are provided in accordance with the current legislation of the Republic of Kazakhstan on time and are under constant control of the head of the Department.
Reports on the activities of the state body for public discussion are posted on the Internet resource of the local executive body, where each resident can review the reports and leave comments.
For the purpose of information and explanatory work among the population to improve the quality of public services, a public services fair was held, where explanations on the provision of public services were provided on the received issues and posted on the official Internet resources of the Department and the Mayor's Office of the city of Ridder.
The results of optimization and automation of public service delivery processes have a positive impact on the quality of their provision. The procedure for the provision of public services is simplified, deadlines and administrative barriers in the process of providing public services are reduced.
An internal analysis of corruption risks is conducted annually. Proposals are being made for the normative and legal improvement of the processes of providing public services, in particular when discussing draft rules for the provision of public services.
Comprehensive legal education classes are held monthly on the norms of current legislation and on amendments to legislative acts.
There is a monthly monitoring of internal quality control of the services provided.
In 2024 and the current period of 2025, there were no complaints about the quality of public services.
Improving the quality of public services remains an important area for improving the public administration system today: one of the targets for improving public administration is to increase citizens' satisfaction with the quality of public services. The task of moving to a model of a "service state" is fixed, in which government agencies provide services in the interests of citizens and organizations, and one of the main assessments of the quality of public administration is citizens' satisfaction with the quality of public services.
To further enhance the effectiveness and satisfaction of service recipients with the quality of public services, an action plan has been developed to improve the quality of public services, and training seminars have been continued.
Director of the State Institution
«Department of Employment and
social programs of the city of Ridder» G. Orazbayeva
perf . V. Tolmacheva
phone. 44882