230 workers work at home in the East Kazakhstan region of the CALL-center “Governments for Citizens”

The call center of the East Kazakhstan regional branch of the Government is working smoothly for citizens, in a state of emergency, along with medical and sanitary services, the press service of the branch reports. Employees say that more than two hundred calls are received from the population per day. “The phone is not silent for a minute. Of course, much is incomprehensible to our citizens, we have to explain everything and help them. There are quite strange appeals. For example, they may call and ask “how to sew a medical mask at home” or ask them to bring a laptop to their home so that they can use it to receive services,”says specialists from the public services department No. 3 of Ust-Kamenogorsk.

The employee has been working remotely for two weeks, almost from the moment when all PSCs in the country suspended their work.

The decision to switch to a remote format was made to quickly get people the necessary public services as soon as possible. Specialists, working remotely, try to help and advice everyone. As noted, one of the difficulties of remote work is not always available in isolation from the family, which is almost impossible, especially when the family has children of preschool age.

It is useful to note that over the past three days, 29 291 calls have been received in the call center in Kazakhstan, most of which are East Kazakhstan specialists who answered 3506 calls.

By the way, to date, the branch for East Kazakhstan Government for Citizens, 230 employees are involved in a call center, of which 170 operators are advised from home by phone, 60 operators for video calls to register citizens in the mobile database.