On the provision of public services to persons in need of special social services
"Registration of documents for the provision of special social services in medical and social institutions (organizations)"
To receive a public service, an individual (or his legal representative) can submit an application through the non-profit joint Stock Company "State Corporation "Government for Citizens" (PSC) (hereinafter - the State Corporation), Department or web portal of "electronic Government" www.egov.kz (hereinafter referred to as the portal).
When applying, you must provide the following documents:
an application in the form, an identity document or an electronic document from the digital documents service of the service recipient with the presence of an individual identification number (hereinafter - IIN) (for identification), a medical card with an extract from an outpatient card or medical history.
Information on the identity document, on the establishment of disability, on the measures developed in the individual rehabilitation program of a disabled person (hereinafter referred to as IPR), on the recognition of a person over 18 years old with neuropsychiatric diseases as incapacitated by a court decision (if any), retirement age, on the status of a participant and a disabled person of the Great Patriotic War and a person equated to they (for participants and invalids of the Great Patriotic War and persons equated to them) are received by specialists from the relevant state information systems.
In the absence of information from information systems, the following documents are attached to the application:
1) for persons over eighteen years of age – a copy of the court decision on the recognition of a person as legally incompetent (if any);
2) for participants and invalids of the Great Patriotic War and persons equated to them - a copy of the certificate confirming the status of a participant and a disabled person of the Great Patriotic War and a person equated to them.
The result of the provision of public services is a notification of the execution of documents in any form indicating the period for the provision of special social services in stationary and semi-stationary organizations, or a reasoned response to the refusal to provide public services.
When accessing the portal, the result of the provision of public services is sent to the service recipient in the "personal account" in the form of an electronic document certified by the EDS of an official of the service provider.
The term of rendering the state service from the date of registration of the package of documents is 17 working days.
When submitting a full package of documents provided for by the state service standard, the service recipient:
in a State corporation - a receipt is issued for the acceptance of the relevant documents;
in the Department - a coupon is issued indicating the date of registration and receipt of public services, the surname and initials of the person who accepted the documents;
on the portal - in the "personal account" of the service recipient, the status of acceptance of the request for the provision of public services is displayed.
Appeal against decisions, actions (omissions) of the service provider and (or) its officials, the State Corporation and (or) their employees on the provision of public services: the complaint is filed to the head of the Department, the State Corporation by mail or on purpose through the office.
The complaint is subject to consideration within five working days from the date of its registration
In cases of disagreement with the results of the rendered public service, the service recipient applies to the court in accordance with the procedure established by the legislation of the Republic of Kazakhstan.