The role of information systems in restoring the violated rights of service recipients

Article by the head of the Department of the Agency of the Republic of Kazakhstan for Civil Service Affairs in the Karaganda region, Chairman of the Ethics Council J. Sarsen

 

The role of information systems in restoring the violated rights of service recipients Currently, information systems play an important role in protecting the rights of citizens by facilitating the provision of public services. The digitalization process is dynamically developing in the Republic of Kazakhstan, as a result of which the quality of public services is improved, their openness and accessibility are ensured. Information systems provide the necessary mechanisms for the effective restoration of violated rights of service recipients, facilitating communication between government agencies and citizens. Speaking about the advantages of information systems in protecting rights, the introduction of information systems ensures maximum transparency of public services. E-government platforms, namely eGov.kz, e-licensing systems, RAGS (civil registration) allow citizens to receive information and tools necessary to protect their rights. The advantages of these systems are as follows: * Accessibility and speed: citizens have access to public services online, which reduces barriers in the process of protecting their rights. * Transparency: every citizen has the opportunity to track their status and receive the necessary information. * Regularity: in case of loss or damage of documents, their recovery is facilitated by information stored in electronic systems. A special area is the identification of offenses through information systems and the possibility of fixing offenses. This allows you to register offenses arising from the provision of services through the e-government portal without leaving this system. For example, citizen eGov.kz through a special section of the portal, you can leave a complaint or statement and report shortcomings and offenses in the provision of public services. These complaints are reviewed by the State authorities and the necessary measures are being taken to restore the rights of citizens. In addition, the results of consideration of a citizen's complaint are also published in the public domain. In addition, the Agency is currently conducting remote monitoring of compliance with the rights of service recipients by providing access to the information systems of supplier institutions. It allows you to quickly respond to violations without waiting for complaints from service recipients, conduct an analysis and carry out the necessary measures in a timely manner. One of the next important roles of information systems in protecting the violated rights of service recipients is to ensure transparency and accountability of the process of providing services by public authorities. Automation of the process of providing public services helps to avoid administrative barriers, such as the reclamation of unnecessary documents, delay. Thus, citizens monitor the observance of their rights, monitor the progress of consideration of documents and appeals. Thus, information systems are an important tool in restoring the violated rights of service recipients in the Republic of Kazakhstan. They simplify the process of providing public services, ensure transparency and accessibility. Citizens will be able to solve their problems faster and more effectively with the help of modern information systems aimed at protecting their rights. In the future, the agency will continue to work on improving information systems and improving the quality of service.