The Department of Trade and Consumer Protection in Almaty checked the briefing

The Department of Trade and Consumer Protection in Almaty is carrying out a set of measures to comply with legislation in the field of trade and consumer protection.

In the context of service sectors, the largest number of complaints was found in such areas as retail trade – 1729, e–commerce – 721, household services – 110, housing and communal services – 225, education services - 101. The result of the analysis of these indicators showed both an increase in legal consumer culture and an increase in unfair business activity.

"In order to ensure food security in the domestic market and consumer protection, it is planned to implement the Sapaly Onim social project, legislative mechanisms have been formed, including amendments to the Civil and Civil Procedure Codes of the Republic of Kazakhstan, as well as a number of other regulatory legal acts to ensure the strengthening of the role of public institutions, including the introduction of the Ombudsman institution on consumer protection issues."

It is planned to endow public associations in the field of consumer protection with the right to sample goods within the framework of public monitoring, as well as to introduce the possibility of filing lawsuits by them regarding the protection of an indefinite circle of persons. And coordination by public associations of the processes of ensuring food security in the domestic market."

For example, since January 2023, according to the results of the planned work, unscrupulous business entities have been brought to administrative responsibility, in respect of which more than 250 administrative protocols have been drawn up, both in terms of consumer protection and trade. To date, more than 180 million tenge has been collected in favor of consumers.

In order to identify and prevent the sale of substandard food products, the Departments of Technical Regulation and Metrology, Sanitary and Epidemiological Control, Trade and Consumer Protection in Almaty conducted monitoring activities to study about 16 types of imported food products, for compliance with food safety standards and requirements of technical regulations.