The Agency for Civil Service Affairs and Anti-Corruption in conjunction with the authorized body in the field of information technology conducted an assessment of the quality of public services for 2015.
The evaluation was conducted in accordance with the methodology approved by the joint order of the authorized bodies.
In general, in 2015 the assessed state bodies (16 Akimats, 11 ministries and the National Bank) provided more than 138.1 million services, which is 13.1% higher than in 2014 (122 million services).
At the same time, the central state bodies rendered 43.8 million services (31.7% of the total numbeamount of services), Akimats of oblasts, cities of Astana and Almaty delivered 94.3 million services (68.3%).
The greatest number of services was rendered in the sphere of registration of real estate and legal entities, agriculture, public health and social protection of the population.
Based on the results of the assessment, improvement of the quality of public services has been observed.
So, the number of delays in public services provision has decreased by 4 times (from 16 thousand 3,8 thousand). Most of such violations (69.9%) fall on local executive bodies.
In 2015, 661 types of services were subject to assessment, except for government services provided by judicial, law enforcement and special state bodies (Attorney General’s Office, Armed Forces, MIA, MD, CNS).
The average score in 2015 accounted for 58.28 points (out of 100 possible), which is 4.42 points higher than the estimate for 2014 (53.86 points).
At the same time, the average score of the central state bodies has increased by 2.25 (from 53.84 to 56.09), and the local executive bodies by 6 (from 53.91 to 59.91).
Among the central government bodies, the Ministry of Justice received the highest scores (71.79), energy (66.80), the National Bank (64.1), and the least - the Ministry of Agriculture (42.34) and the Ministry of National Economy (39.64).
Among the local executive bodies, the Akimats of Akmola (76.35), Pavlodar (76.06) and Aktobe Oblasts (75.60) received the highest scores, and the least scores were received by the Akimats of West Kazakhstan (29.78) and Atyrau Oblasts (24.03).