Unified duty dispatch service 112 launched in Pavlodar region

The project is being implemented in a pilot mode. With its introduction, residents will have the opportunity to contact all emergency services at a single number 112. Abylkair Skakov got acquainted with the work of the new center.

The unified duty and dispatch service 112 is a domestic system similar to the foreign service "911". The project unites all emergency services into one information system, that is, residents will be able to receive assistance by a single short number. As the project developer, the general director of IT Space LLP Ruslan Sameteev, said, this will allow coordinating and viewing the call card in a single information system, which will positively affect the call processing time.

Akim of the region emphasized that the primary task of the project should be fast and high-quality processing of information.

– The goal is to dial and get quick feedback. Residents should receive assistance on time, - said Abylkair Skakov. - It is necessary to establish the work of the center with an ambulance, emergency services and the police. There must be coherence and coordinated work.

Up to 24 operators will be able to receive calls in one shift. Operating mode 24/7. A phased transition to full capacity is planned until 2024.